Yes, go to the Homehub web interface on http://192.168.1.254

Then select the Troubleshooting tab

Then select the Helpdesk tab

You may have to enter the Admin password from the white label

You should see all the details numbered 1-24 ish.

Edited by deleted (Thu 30-Apr-15 23:22:01)

In reply to a post by BatBoy:

What noise margin, data rate and maximum rate is your HH5 reporting?

What attenuation is it reporting also?

6. Data Rate: 9937 / 51162
7. Maximum Data Rate: 9942 / 60115
8. Noise Margin: 6.2 / 6.1
9. Line Attenuation: 0.0 / 18.3

Here are the numbers, so by that I see 60mbps is the best I will ever get?

As it stands, yes. However your upstream is a bit low so there could be room for improvement. Your line could have faults that need fixing.

Thank you Batboy, I appreciate your response.

Do you suggest I report this to BT?

Yes as it's outside the FTTC A range. The engineer says it's 51 outside your door, which is still below estimate. Tell them that they should get it in the A range, preferably at the top. The upstream is way off so there's obviously a fault to be fixed. At the very least the engineer should reset your DLM as he claims to have fixed a fault - which is a pre-condition of getting a DLM reset.

I have left a message with the resolution team with this information.

To be clear, the engineer did not say he fixed a fault, but he did get the line back on. Another engineer was called out two days ago who was supposed to fix the fault, and left me with no working phone line or broadband.

The customer resolutions team have phoned again, they are going to raise the issue with BT Wholesale, as the engineer closed the case as resolved.

At the point of sale, I was told the expected speed is 77mbps down and 20 up. They will be phoning me again tomorrow.

The resolutions team have suggested that it may not be possible to repair the fault, and are willing to let me out of my contract or go down to infinity 1.

A shame as what I really want is infinity 2 speeds!

You mentioned in your first post, that there was noise on your line.

Has that been sorted/cleared?

And have you actually tested that it has been cleared, ie carried out the Quiet Line Test (dial 17070 etc)?



Do you have any idea of your PHONE LINE distance from your PCP (green distribution box)?

In lieu of that Phone Line Distance and all its potential twists and turns, the likely distance by road; or even the straight-line ("crow flies") distance?

I believe I am between 400 - 500m away from the cabinet.

An engineer came today and spent 7 hours working on the line. He said he cleared a lot of faults. The upload is up to 12500mbps, and the maximum down is 52000mbps~. The ping is now 9ms and the line is fairly quiet on the quiet line test, very slight fuzzy noise but only slight.

I cannot really complain after all the effort they have put in. If they offer me infinity 1 then I will accept it.