AAISP states on their Home 1 package "Only a 6 month term, then rolling monthly contract, no catches"

That caught my attention when I was browsing their site. like you I had always thought that it was a 12 month min contract but there you are it's there in black and white.

Caley.

AAISP appear to be taking a calculated risk, on the basis that the market advantage of offering a lower minimum term will more than offset the cost any early termination fees they have to pay to Openreach if customers leave between the sixth and twelfth month. AAISP are a premium priced operator, so their monthly profit per customer should be higher than the mass-market operators for whom Openreach early termination fees are unacceptable.

From their Home::1 page (near the bottom, penultimate sentence):

Why a 6 month term

We would far rather have no minimum term at all, and we try and do that on other tariffs. We would prefer that people stay because they are happy and not because they have to. The issue is that we have costs that have minimum terms on some things and some complicated cease charges. Some costs that don't have a minimum term and stop immediately. Some costs like the time and effort and cost of configuring and shipping a router when you start, and so on. These mean that, on other tariffs, there are minimum terms on some things and extra cease costs on others, and so on. It is complicated. The Home::1 tariff is meant to be simple, and we think a simple 6 month term and then monthly rolling contract should work out on average, though in some cases we will lose out. We will review this in a year, and may even be able to lower the term a bit.

You are correct in saying they are taking a risk but I don't think AAISP lose a lot of customers through higher pricing it's the peace of mind that they pay for and a service that is supposedly good. If the comments on these forums are anything to go by AAISP are expensive but their excellent customer service means that customers stay longer so giving AAISP less worry about the risk factor.

Caley

If it were me I would want to sort the fault out, the disconnections on ADSL, which AAISP could also do if you moved to their LLU adsl option. But if you are dead set on fibre go for it.

Thanks for the help and advice Banger. I'll contact Xilo and see what they can offer help wise first. If I can get the dropped lines sorted then I'll stay with Xilo which I'm very happy with but if things don't change then I'll try a move onto fibre and see if that helps. I'm positive the problem isn't in my setup because I've done all the recommended tests including using another modem/router. I've just attached this new modem/router so want to give it a few days to see if things improve. If things stay the same then it's certainly a move onto fibre which would hopefully solve the problem.

Caley.