I have five referrals taking both. Some earlier ones who were on broadband-only have left and a couple more joined on both.

It's a pleasant discount, but absolutely does not affect my views on Plusnet or any other ISP. I believe the same is true of (probably) all people who receive referral discounts.

As for people who now and again accuse me and others of being so influenced, it is usually when they've lost the argument. It disgusts me. I don't like being accused of dishonesty when I spend hours on here trying to help people.

At the moment I am recommending Plusnet less often, due to the number of complaints and the possibility that new joiners may become part of the few affected by the problems. I am not at all worried regarding my own connection. If things were anything like as bad as a few would like us to believe they would by now be haemorrhaging those out of contract. They don't seem to be.

Not only that but the two most frequent (Plusnet customer) voices rubbishing them on these forums have no intention of leaving them. A third left many years ago, when it was a completely different setup.

I am one of Bob's referrals. Those who seem to think he and others are making a fortune should realise that PN's new customers must quote his name, it's our decision not his. Over many years I and hundreds of others have greatly benefitted from TBB advice, not least from Bob, so when I moved to Plusnet last July I was pleased to name him for referral. I offered -- he did not ask.

The week before our BB migration my routine outpatient appointment became an emergency admission, a very great shock for myself and my wife. On the morning of our BB move Plusnet cut our BB on which she was depending to clear my affairs which are all online. My wife, who is even less techie than I am, was at her wits' end. She spent long periods on the PN 'help' line but could not get through.

Fortunately there was wifi on my ward and in desperation I used my Kindle to post on TBB. Bob saw my post, answered by PM within minutes and (I understand) immediately raised our problem with PN. PN's Adam Walker had service restored next day, keeping me informed by email. As the problem was down to a PN rep quoting wrong dates, Adam then monitored our phone changeover, as our home mobile signal is very poor so the hospital relied on our landline for contact.

My wife then tried to set up our PN email without success. She found the PN 'consultant' totally unhelpful and uncaring, even when she explained the situation. Some kind person on TBB explained we could keep our BT email for a small monthly fee, and we have done this rather than plead with someone who appears so disinterested. I have the impression that the new call centre has yet to impart the PN ethos to its new employees; I would rather speak to BT's Indian staff in Bangalore.

Thanks to the wonderful people in the NHS who saved my life, I feel a new man. Thanks again to Bob and Adam for their help that week. No compliments for PN who dropped us in deep **** when we were least prepared to cope with it, something I shall bear in mind when our contract comes up again next month.

I have come across several instances of Plusnet support where they appear clueless, arrogant and wrong. I cannot recommend them.

In reply to a post by BatBoy:

I have come across several instances of Plusnet support where they appear clueless, arrogant and wrong. I cannot recommend them.

If that's your criteria you must be having difficulty finding any supplier to deal with for anything

No