Exceeding the REN count will only cause issues with incorrect ringing on incoming calls.

its been over 24h now and ive been around and plugged my laptop in his speeds are bang on the same as yesterday after i fitted the new sky hub for him also i checked in the hub settings and theres been no drop outs its been stable since the time i turned the new hub on also theres been no dialing from his fall alarm .

Just a update , its now been 47hours useing the new sky hub and not 1 drop . in the settings its showing 46h 59m up time bang on to when i plugged the new router in and turned it on .

so the 7 open reach and the 2 openreach broadband workers what sky sent out were a waste of time they should of just sent a new hub like i got my mate to ask for 2 months ago ...

The engineers should have spotted the problem TBH.

In reply to a post by BatBoy:

The engineers should have spotted the problem TBH.

yes , but they kept saying to my friend it was a problem with filters when he asked 3 of them about maybe its the modem they said no its fine lol

Difficult to spot such a random issue as this TBF.

A rule of thumb I have passed on to those I've trained .....
When attending an SFI for a Sky customer, if you turn up and Sky have already sent a replacement router, that won't be the issue, if they haven't, it will be.

Looks like it would have worked here as well [smug]

... and so far no-one has spotted the branch the wrong way round in the decision tree sheets they give their phone support people.

I'm a lumberjack, and I'm OK

Thanks for keeping us all posted on progress - something new.

last update , the new sky hub has now been plugged in for 7 days
settings show 168 hours up time when i checked 25 mins ago
so no drop outs and the alarm has not called for help

so i was right at the begining it was the hub what wasnt working ...

sky has offered 3 months free plus another 3 months after that due to the 1st 3 months not working also a 75£ gift card

wasnt that hard to get as soon as my friend spoke about the 6k call out bill for his help line and they were thinking about taking action as it was sky hardware