6k callout bill. £6,000? On top of normal charges? Who pays that?

I assume this is the cost to the medical callout service (whoever is funding that - NHS, social services?). In any event, at £450 per callout it sounds very high.

However, I can see enormous problems trying to claim this against Sky. Domestic phone services simply aren't provided on the basis that they have this level of cost exposure. It's wildly out of proportion to the service charge.

Agreed.

I stupidly didn't check the OP before posting, as I was so taken aback. It does say there £450 per callout. But that is ridiculous. Particularly considering the condition for which the service is being provided.

Looking again, it isn't quite clear that the circumstances for a charge arose, and if they did whether a charge has been made or not.

I think if I were suffering seizures of the kind described, charges like that for false alarms caused by things outside my control would cause one.

At least the OP has managed to get it fixed. That must be a huge relief to the friend .

Yes. It is a bit odd though. It is, of course, quite possible for a broadband modem to prevent the phone line working. It does, after all, connect direct to the line with no filtering. However, I still don't understand how it can cause a device to dial-out. Strange.

As you say, at least it is still working.