Ok i;ll call back and see if i can get through with another person, if not i'll go complain.

And how would i go about finding if SSE have line restrictions?

In reply to a post by woodmass14:

And how would i go about finding if SSE have line restrictions?

haha, I would say go on there website and look for the product guides and terms for different markets but seems SSE don't have anything like that... they have some basic price guide...

But I did just check the availability of a line connected too Stretham exchange which is also market 1 like yours and it said speeds of 7-8mb so its sure not restricted to 2mb!

Though was surprised that they would keep the offer even with the potential increase in wholesale costs to provide the service!

What SSE ISP tech support need to do is get in touch with BT Wholesale and ask them to reset your connection's IP profile.

If you get no positive resolution to this issue then you could always try the CEO email route and explain the problem and your dissatisfaction.

http://ceoemail.com/s.php?id=9565

In reply to a post by woodmass14:

Im afraid i don't get what you mean?

If you look at the headers you can see it is a reply to the OP.

It points out that the estimates for the line include ADSL Max. Not just a 1Mbps service, which we know they aren't on anyway.

More evidence to present to SSE.

Ah i see what you mean now but when i first went with sse they used my old line and that gave a max speed of 1mbps and i think they've stuck with that, i'm awaiting a call back and will enlighten them to what the adsl checker says for that second line they installed.

Yes im wondering how they're making cash out of this, and even though i was promised 1mbps plus they did offer up to 17mbps for those who could get it so definitely not restricted i would assume. But i did relay Apprentice's comment to them and told them to contact bt wholesale for a profile reset. i was telling him what people where saying on the forums also to see if that would help get through to them. we'll see

So have SSE said they are going to get this sorted or not?

Not sure. i'm awaiting a call back from them, he said he'd call back in 10-15 mins 30 mins ago haha. i'll wait a couple of hours. If i hear nothing i'll call again and if nothing gets through to them i'll use that email Apprentice provided and contact the CEO and see if he can sort anything out.

Hmmm, sounds like a wild goose chase too me... hope you get something sorted!

You can also refer them to the BT Wholesale Performance Test Further Diagnostics which they are able to see. Those clearly show you connected at 7Mbps on ADSL Max. Not a fixed speed 1Mbps or even 2Mbps.

The IP Profile is a calculated figure by the BT Wholesale DLM. But it can get stuck, and in your case has done.

Your 7104kbps sync should give rise to an IP Profile of 6000kbps. See the table on this page.