I have mostly had no issues, even when we lost our broadband connection due to rain, or SNR issues.

Granted I have had one or two issues but after talking technical to them and gradually moving away from their cue cards and out of their comfort zone, they have 9 times out of 10 transferred me to a more technical person and after a few transfers you end up with a UK based person that resolves my issue at that time.

The classic fault was when it was raining heavy for several hours and drains was flooding etc, broadband was dropping out all over the place, phoned BT and got BT India, thought no problem and explained the issue where they started to do some tests and also asked me to run the BT diagnostics page.
This test failed due to the connection dropping every few seconds, each time the DSL noise margin increasing, the BT person started to get annoyed and after several tries I ended up being transferred to a UK based support and the issues was resolved 24 to 48 hours later.
I only had to then call them to reset my DSL Noise Margin back to 6.0dB and everything was back to normal.

Also just because they are moving the support back to the UK doesn't mean it will be better.

But one can hope.

Paul

In reply to a post by kijoma:

The location of the call centre is irrelevant ..

Afraid I disagree, having spent too much time dealing with BT's overseas call centres I found that staff speaking conversational English often have trouble properly comprehending what you are asking them to do - I never had that trouble on the few occasions I was able to deal with BT's UK staff. Mix in poor comprehension and poor product knowledge - on top of long waiting times - and it's enough to drive the average customer bonkers.

And numerous people I know, and it's also happened to me, have mentioned that although the overseas staff are generally polite there is a reasonable chance you will get "magically" cut-off if you irritate them.