Any suggestions on how I can get some action please?

A cock up by EE: never!

You need to provide more info. When exactly did you order the PlusNet connection?

How do we know that it's not 7th for the phone take over and then a further wait for the broadband?

In reply to a post by hk11:

Phoned again dead on 7.30 am and I am still waiting to speak to someone!

Hmm, well that really sucks, even BT isn't that bad.

Paul

The GC 22 10-day period before the transfer takes place applies to phone connections as well as broadband.

Order placed 21/11/15 according to Plusnet website.

I would get Plusnet to check that EE have not ceased both the line and broadband.

You should by now, or at least tomorrow, have letters from both telling you what is happening from their point of view.

Did you simply place the order(s) with Plusnet, or did you ring EE first? Possibly even saying you were cancelling your contract with them.

I still have the phone line: hence my calls to Plusnet and EE.

I have a letter from Plusnet, but don't expect anything from EE.

I emailed EE telling them I was contacting Plusnet, but would be very surprised if they read it. If they did it will be the first they have!

There should be no need at all to contact EE in order to migrate away. However, they do get notified automatically about it. When they get the notification the following should happen, (I've included the Gaining Provider section as well):-

Notification Letters

22.10 When a Customer enters into a contract for the provision of Communications Services, the Gaining Provider must send that Customer a letter. The letter shall set out in clear and intelligible terms:
(a) the date of the letter;
(b) that the Customer is transferring their Communications Service;
(c) all Communications Services that will be transferred;
(d) where relevant, the Calling Line Identification of all Communications Services that will be transferred;
(e) a reasonable estimate of the Migration Date;
(f) the right of the Customer to terminate the contract as set out in Condition 22.5, the means by which the right to terminate can be exercised and the date by which the right to terminate must be exercised; and
(g) relevant contact details.

22.11 The Losing Provider must, in accordance with the industry agreed process, send the End-User a letter. The letter shall set out in clear, intelligible and neutral terms:
(a) the date of the letter;
(b) that the End-User is transferring their Communications Service;
(c) all Communications Services that will be transferred;
(d) where relevant, the Calling Line Identification of all Communications Services that will be transferred;
(e) all Communications Services or other types of services provided by the Losing Provider that the Losing Provider reasonably expects to be directly or indirectly affected by the transfer;
(f) all Communications Services provided by the Losing Provider that the Losing Provider reasonably expects to remain unaffected by the transfer;
(g) a reasonable estimate of the Migration Date;
(h) relevant contact details.

22.12 Where a contract is entered into with a Customer for the provision of Communications Services within Openreach�s Access Network, the letter sent by the Losing Provider in accordance with paragraph 22.11 shall, in addition to the information listed therein, set out in clear, intelligible and neutral terms:
(a) an explanation that the transfer will automatically take effect on the Migration Date and that no contact is required with the Losing Provider to cancel their existing service;
(b) an explanation that after the transfer, the Customer will receive a final bill including any Early Termination Charge that is due;
(c) an explanation of the applicable Early Termination Charge as set out in the contract;
(d) the means by which the Early Termination Charge must be paid;
(e) the amount of the Early Termination Charge due at the estimated Migration Date;
(f) where applicable, the impact of the transfer on the prices of all continuing Communications Services; and

22.13 The letters under paragraphs 22.10 to 22.12 must be sent in paper or another Durable Medium. The letter must be sent by normal post, unless the Customer has explicitly agreed to receive correspondence electronically, such as through verbal consent in a call or through electronic confirmation when ordering online.

Ofcom General Condition 22. EE appear to be in breach, so should be reported.