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I know - if it's 10 days for the phone and wasn't a simultaneous order it could be many days more.
jelv
Plusnet user since November 2001
Telephone rental: Pulse8
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One of the clauses says a simultaneous transfer should be set up if at all possible. Probably a bit beyond Plusnet  .
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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In your earlier post I took you to mean perhaps the phone was happening after 7 days, as at that time we didn't know the order was on 21 Nov rather than 38 Nov  . The OP was Mon 30 Nov and on Tue 1 Dec we were told the order was Saturday.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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Register (or login) on our website and you will not see this ad.
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Thanks Robert.
Email sent.
Keef- Sheerness Kent UK - EE via Technicolor TG582N
Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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How can I "talk to Plusnet support"? All I get is a recorded message and then music for hours!
Keef- Sheerness Kent UK - EE via Technicolor TG582N
Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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I don't actually require support, just the ISP to do their job. 
Keef- Sheerness Kent UK - EE via Technicolor TG582N
Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Order was for phone and broadband, if that helps?
Keef- Sheerness Kent UK - EE via Technicolor TG582N
Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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LOL
Keef- Sheerness Kent UK - EE via Technicolor TG582N
Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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There's nothing Plusnet can do until the 7th, when they take over the line. But as jelv and I have been sort of discussing, they may not have ordered a simultaneous transfer. They have a habit of taking over the line then ordering the broadband transfer .
I assume you have a Plusnet account now. You should be able to sign up to the Community forums. Then you can probably get one of the Plusnet reps to look into your order and try to make it all happen smoothly. They are good guys, though a bit hamstrung these days by higher management.
If you can't sign up there I can raise an alert for you asking for one to pop over here.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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Thanks: I'll do that.
Keef- Sheerness Kent UK - EE via Technicolor TG582N
Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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jelv
