Apparently it isn't EE's fault as such, but Ofcom's rules.

http://community.plus.net/forum/index.php/topic,1462...

Having said that I've never experienced such a bad ISP as EE and I've had a few! Been with them eight months and they still can't bill me correctly and don't answer my correspondence.

Edited by hk11 (Thu 03-Dec-15 11:28:11)

I see from that Community thread there's no need for me to post there.

However, there almost certainly isn't a fault, so Ofcom rules not causing a problem. As you posted earlier, EE have closed your account with them - against Ofcom rules.

The fact you are landing on the BT Wholesale page shows your connection is working. Via an EE connection.

The fortunate thing, though it may be wise to check with Adam over there, is that with your migration order being on the line that the broadband Cease EE may have placed on your line will have been rejected by Openreach. Adam should be able to confirm all is OK.

Thanks for your time.

See here :-

http://community.plus.net/forum/index.php?topic=1463...

for latest.

That reads as though nobody is aware that EE closed your account. The fact that Harry thinks Openreach now seem to have done the migration ahead of time is interesting.

In fact, as the phone still works, i.e. EE haven't cancelled that, if Plusnet can be persuaded to activate your broadband account manually I wouldn't be surprised if your PN broadband started working.

Would be nice if they would.

From what I read 'Harry" seems to think an exchange fault has been found ???
Can he be asked for more technical detail ?

The telephone line still works through it, and that the OP hits the Btw page would imply that the port works also. I still think EE actioned the cease too early.

It's only his account they ceased, but if OR have done as Adam says, i.e. the migration, then no point in trying to reactivate EE account.

Plusnet technically can activate his with them and if it works the world is good. If it doesn't, nothing is lost.

Edited by RobertoS (Thu 03-Dec-15 15:58:47)

EE to Plusnet, that's Btw to Btw, so the 'landing page' the OP is seeing is just there because EE's request to have the service ceased has been actioned by Btw (my informed guess)

then no point in trying to reactivate EE account.

Except of course he is the OP's current CP until the 7th, they have to sort this.

Except that once activated he will be billed from that date even if it doesn't work whereas if left until completed properly he will only be billed from the date it actually goes active.

Easily sorted with a credit note if necessary. The rep would know, so no problem.