I suspect there are considerably more users that benefit from there being rules than suffer. Are you suggesting there should be no rules with the all mayhem that would then follow? Don't confuse rules with bureaucracy.

I thought it might be a bit subtle for most: well done.

A lot of things work without rules, but you might be right in this case.

Of course if all companies applied common sense ...... but now I am drifting into fairy land.

I apologyse for not realising it was deliberate .

No appolagy appology explanation required.

LOL.

In reply to a post by hk11:

These new rules are fine, but what do you do when they aren't followed?

Yep! Like when you don't follow the rules, you cocked it up don't blame the ISP's. You should not have contacted EE the ISP you are moving from your gaining ISP will do that, do not contact the ISP you are moving from.

Gaining provider led process.
Under a 'gaining provider led process', your new provider will arrange the transfer for you.

You only need to contact the provider you wish to switch to, who will notify your old provider of the intended transfer - you do not need to cancel your contract with your old provider.

Ofcom New Rules
http://consumers.ofcom.org.uk/internet/broadband-swi...

In reply to a post by E7er:

don't blame the ISP's.

The ISP's what?

actions

It is unclear what actions my ISP has taken "to ensure consumers do not lose any service at any point during the switch." Whatever those actions are, they have obviously failed.

The post seems to imply that you contacting your ISP gave them the opportunity to cease your line.