I think you misunderstand the system.

What date did the original email to you from Plusnet say? The early migration actions by OR were after you complained wherever that your broadband had stopped working, so didn't cause the failure. OR appear to have simply done the required while involved so as to avoid having to do anything later. The wrong thing to do, but is what you were told was in their report.

It was EE closing your broadband account did that.

Is/was the line with EE? I know it has to be for new customers, but may not have been when you joined.

In reply to a post by RobertoS:

I think you misunderstand the system.

Quite possibly. My understanding is that OR work for the ISP and not the customer. As such I fail to see why EE would instruct OR to do the transfer, I though Plusnet would do that? My understanding is that OR did the transfer and repair at the same time, but it is unclear what the actual fault is/was.

What email? I don't think I got any email from Plusnet concerning OR's findings.

It is quite possible that EE caused the problem, but how am I to know? EE blamed Plusnet and Plusnet apologised, so .....

Phone line is/was with EE, but as far as I am aware there hasn't been a fault with the phone, just the broadband.

In reply to a post by RobertoS:

OR appear to have simply done the required while involved so as to avoid having to do anything later. The wrong thing to do, but is what you were told was in their report.

I think the exchange work is a red herring. No exchange work would enable a connection to Plusnet but not to EE. As ever, Openreach is easy to blame because they can't answer back.

I agree, I still think the cease of BB connection is due to EE contacting Btw to have it cancelled.

It's all guess work until Plusnet supply the facts.

In reply to a post by hk11:

It's all guess work until Plusnet supply the facts.

It is EE that need to supply the facts. Plusnet aren't your supplier and have no responsibility for you connections until they take over on 7(?) December.

So you think EE gave OR the instructions to change my provider then?

In http://community.plus.net/forum/index.php/topic,1462... Plusnet say "Essentially from what I've seen/been told by our suppliers, there was a fault with the connection (EE's connection) however when the engineer went out and 'fixed' it they put things in place for our connection. But our connection won't work until the order completes, which can't happen until the phone order completes"

I read this as Plusnet's suppliers not EE's, but maybe I have it wrong?

I really don't care who supplies the facts, but it would be nice to establish exactly what happened.

Edited by hk11 (Fri 04-Dec-15 17:27:49)

In reply to a post by hk11:

So you think EE gave OR the instructions to change my provider then?

I really don't care who supplies the facts, but it would be nice to establish exactly what happened.

You do appear to have a problem accepting and understanding how transfers now occur. PN would have submitted a request to BTW for your line to be transferred to them on 7 Dec. What might have happened to your line prior to that date is down to EE (who it appears you may have told you were leaving and as a result may have cancelled their service) and BTW. As EE is your contracted supplier it is to EE and EE alone that you should be addressing your enquiries.

In reply to a post by MCM:

You do appear to have a problem accepting and understanding how transfers now occur. PN would have submitted a request to BTW for your line to be transferred to them on 7 Dec. What might have happened to your line prior to that date is down to EE (who it appears you may have told you were leaving and as a result may have cancelled their service) and BTW. As EE is your contracted supplier it is to EE and EE alone that you should be addressing your enquiries.

It's not really helped by this post from Plusnet: http://community.plus.net/forum/index.php?topic=1462...

It's hard to decipher what really happened, since that explanation sounds pretty odd to me.

Plusnet have already confirmed they have taken over the connection.