Changing Name On BT Line

I am looking to have the name changed on our BT line due to the death of the account holder.

My problem is with BT's tendency to cease broadband on the line when there is a name change. This would be...problematic (to say the least.)

As I understand it, BT won't actually change the name of the account holder under normal circumstances, instead closing the old account and opening a new one in the new name. Bereavement seems to be the exception to this, where a simple name change is possible.

Does a name change due to bereavement trigger the cease in the same way a "standard" name change does?

If it does, is there any way to change the account holders name and not have a cease applied to the broadband connection?

Edited by deleted (Wed 30-Dec-15 21:50:18)

Bereavement is one of those cases where if everything else is staying the same that a cease should not occur, but it needs to be made clear to the BT side that this is why a name change is happening.

Thanks.

I was hoping that would be the case.

As Mr S. says...

My Mother passed away a while back and after explaining to a very sympathetic CS rep. they just went ahead and changed the name on the account, no problem.