SO! Are they illegal?? There would be no need for edits without nit-picking anoraks 'Rubbishing' perfectly sound advice.

Edited by professor973 (Sat 09-Jan-16 00:55:27)

I know you love to start arguments here so I'll leave this thread with the advice I've already stated.

On your bike then - For the record, YOU started it with "Rubbish" to my reply. The only thing I "Love" is fighting my corner against know-all's that dismiss anything I say as a matter of course. there is also the point, that deadlock is of little use without a deadlock letter, which with TT claiming to be not at fault, is unlikely to come forth.

Edited by professor973 (Sat 09-Jan-16 01:02:47)

Please don't argue like children

Both of you are old enough to know better

Reading some of those posts, are you sure about that?

If it were me (and I have had this problem with a mobile phone provider) I would cancel the direct debit asap and then write to the previous supplier explaining that the service had been transferred and asking for a refund. If they are not cooperatitive then small claims court threat usually does the trick.

It's a pity some of the responders can't put their efforts into answering your questions rather than bickering!

In situations like this I don't think it matters who is at fault, just be assured it is not you. All to often it is left for the customer to clear up the mess left by suppliers.

Personally I would tell TT to contact Plusnet, if they think they are at fault. Contact whoever paid TT after the date Plusnet took over your service and ask them for a refund. If there are any problems just follow TT's complaints procedure: I would think enough time has passed to automatically involve the obudsman, if there is any resistance to a claim for compensation.

Downside with just cancelling the DD would be that TalkTalk will think you still owe them money and probably start involving debt collectors. Not great for your credit rating.