Good to hear progress is now being made, even if slow. Hopefully the Royal Mail doesn't let them down and fail to deliver the letters.

My mum just phoned via her mobile - she has to go about 1/2 mile to get a signal.
My letters arrived (both in the same post* unfortunately) so I was able to ask her to phone me and give her an update on the PO and OR 'progress'.

*EDIT By the way it's the Royal Mail that deliver letters a totally separate company from the Post Office. I know this as a good percentage of the PO's twitter feed is informing people of this...

"Yes mum you'll have to have your mobile switched on if you want me to call you when you go to the shops!"

She did see the BT vans parked on her drive yesterday. But by the time she had got herself organised to go outside they had disappeared! It's not easy being old!

Nice one BT, turn up and park in your customer's (yes, via the PO as the public aren't your direct customers and aren't allowed to contact you directly as you are *special*!) drive and then leave without updating the home owners
Both the PO and BT OR have in their notes this is a welfare case bla bla bla.

My parents bought a new PC just before Xmas which had one of these cashback offers where you have to submit your claim within a certain window. This period started after they lost their phone and only lasts for 20 days, so I could see they could miss out on a £100 from Lenovo if they weren't careful! At least by writing I've been able to get the required serial number etc. and submit the claim for them!

Edited by b4dger (Fri 08-Jan-16 17:59:43)

when BT turns up make sure they can't leave until they fix the job as this is a welfare case they should get the job done on the first or second call out no excuses (they will drive off silently if the job takes to long as they done it twice to me)

it might be easier for you to just move to BT and get it sorted out as a new customer (make sure they have all the notes, new phone Drop cable is needed) as each time its adding 1-2 weeks to not fix the problem

Edited by leexgx (Sat 09-Jan-16 15:35:04)

So wrong ! If OP jumps ship now and orders a new line he ( or his parents ) go to the back of the Q.

"make sure they can't leave" is that not illegal ?

Edited by MC31 (Sun 10-Jan-16 11:03:03)

Had a punter lock me in her property once, insisting that she wouldn't let me go until I had fixed it ......

Two previous engineers had 'left without doing anything' previously apparently,

In fact what they had done was A prove the fault to the buried lead in, tag in the last joint as required, B the second came to do the track and mark for the dig. All perfectly correct. Me, as the third cam to sort out the new lead in cable, joint through etc. External work which I couldn't do whilst locked in her property. Nutty bint.

Every day I call the PO and am told similar things - another 5 working days etc. so time is just slipping past!

It seems BT OR are still preparing paperwork to ask for permission for traffic control to work in the the road. I've been told the same sort of thing for a week or so.

Again pleaded with the PO to escalate - but they are now saying it's all with BT OR and there's nothing that can be done. I've just called the Council Highways dept. to see if they are aware of the request - they can't see it in the system.

I've tried calling the PO back (as obviously I can't talk directly with BT OR) and they've changed their number (03456003210) to play a recorded message about general on-going faults which then terminates the call after the message so you can't actually talk to anyone!!!

If you're a Twitter user, https://twitter.com/PostOffice might get something moving, as it's public.

Also telling their local newspaper about it may get a rapid result.

Or try your parents' MP. He/She may even have a surgery in the constituency tomorrow.

Yes, I've been using Twitter since this started. In the last hour they've asked I email them and provided an address etc.

Just a quick update as I've run out of energy for today...

This has gone from bad to worse!

After hinting last week that work would be starting today The Post Office informed me today that BT Openreach won't be replacing the phone line until 17th February.

Apparently BTOR told the PO that as there are two people living at the house it isn't an urgent welfare case. These two people are my frail and unwell 90 year old dad and my elderly mum just a few years behind him!

To say I'm disappointed with The Post Office is an understatement, and the contact arrangements (or lack of) for them and Openreach when situations like this arise are a joke...

Though the Post Office could likely be better at communication in this case they are at the mercy of BTOR.

17th Feb sounds a lot longer than even normal lead times for these sort of repairs, anybody else have more info around that?