Hi, for whats its worth here is my 2pence worth after experiencing similar frustrations after buying a new build.

I had to wait over a month after moving in to get a phone line, and another 3/4 weeks to then get FTTC.
There were people on the estate that had to wait 6months ! to get a phone line, since no copper had been installed or even thought of.. due to miscommunication between developer and BTOR.

As Mr S says this isn't a new issue on new builds (this is my 8th new build).

On an adjacent estate they have FTTP, but I know some people have had a to wait for some time after they moved in to get it installed. The ducts are in and most of the FTTC infrastructure is in, but not all the fibre is in. Not the last bits anyway. There are only a few BT engineers in this area who do the FTTC installs.. so thats part of the delay.

My advice again for what its worth is keep chasing the developer and your ISP.
Email your MP also... they may be able to add some pressure to BTOR.

I ended up going via BT Business and this helped since we have a business line and there was a business team I could chase and moan at.. they still had to wait for BTOR to physically install the fibre. In my case they were building so fast that the ducts only got signed off the week before we moved in, meaning BTOR didn't have much time to get the copper installed hence the delays. (I had ordered the line 2 months before I moved by the way and the order had been accepted.)

If you have 4G in the area, get yourself a MiFi or similar device to be able to work from home. In my case BT Business provided one due to the delays.

I hope you get your line installed soon but I'd suggest you prepare for a little delay.. I think it will work out for you in the end..

PS. As a result of speaking to our developer here and our MP etc.. the developer has paid Gap funding so we can get a new Fibre cab much closer the estate.. its going to take BTOR some time to install it.. but it's in the plan now at least..

In reply to a post by Stranger83:

This whole thing would be much easier if it was at least possible to speak to Openreach, There process of a complete blackout on communication with anyone seems like an odd process for the regulator to allow.

You will find that it is the regulator who actually puts some of the barriers in place - supposedly so that every OR customer is treated the same.

In reply to a post by Stranger83:

Thank Nemeth,

I have no idea what most of that means, but it sounds like getting Zen to place a phone line order too may well be the way forward, I know it'll be unlikely to be in place for Friday, but as long as I know it is going to happen I can work from coffee shops or other places with free wifi until it gets off the ground.

This whole thing would be much easier if it was at least possible to speak to Openreach, There process of a complete blackout on communication with anyone seems like an odd process for the regulator to allow.

Would you believe Openreach's refusal to talk to end users ever is something CAUSED by the regulator, they forced BT to work like this to "promote competition".

I messed up my last message anyway so no surprise it doesn't make much sense.

Assuming that FTTP with no line is a product on offer, then you have to take in to account that:

1. Less than 0.5% of lines are FTTP
2. The majority of FTTP lines are ordered through BT retail, maybe also Plusnet, who insist on you taking a phone line.

The two taken together mean it will be an incredibly rare occurrence for a job card to come through for a broadband install with no phone number alongside it. I can see how this might confuse BT.

Now, if you order a new line to a new address - this is basically routine to BT.

So the engineer either goes "hmm, there is no copper here, I have to install an ONT (optical network terminal, basically an FTTP modem) and BBU (Battery Backup Unit)", in which case you have everything you need to switch FTTP on, or he goes "Oh this is the line to go with this FTTP install" and installs everything. The worst case scenario is he goes "hmm, lets raise a massive job for installing a copper line", in which case you can probably get DSL if you have to.

It might be worth doing EE's xmas Sim and having 2 months of 100G/month 4G/3G data. Stick that in a random phone set as a hotspot and it gives you two months of internet at home to get this sorted

http://shop.ee.co.uk/campaigns/christmas-sim-from-ee

The plot thickens. Turns out that my address is �Gold Key matched� afterall I�ve been provided with the key from the provider, but seems that for some reason it�s been deleted off some of the Openreach systems � so I need to get the new build team to add this back on. This would explain why other houses are all going ok, but mine is stuck in a black hole.

I guess it�s back to the developer to see what they can do, I feel a bit like a ping pong ball at the moment.

I have used the wifi sticks before, and as a last choice I�ll do so again, but I found they needed a shed load of junkware to be installed on my PC that took forever to uninstall and seemed to slow it all down to a crawl, so I�ll do so as a last resort. I�d much prefer to work in a coffee shop first. I suppose it�s possible that they have gotten better as I tried this when they were fairly �new�

In reply to a post by Stranger83:

The plot thickens. Turns out that my address is �Gold Key matched� afterall I�ve been provided with the key from the provider, but seems that for some reason it�s been deleted off some of the Openreach systems � so I need to get the new build team to add this back on. This would explain why other houses are all going ok, but mine is stuck in a black hole.

I guess it�s back to the developer to see what they can do, I feel a bit like a ping pong ball at the moment.

I have used the wifi sticks before, and as a last choice I�ll do so again, but I found they needed a shed load of junkware to be installed on my PC that took forever to uninstall and seemed to slow it all down to a crawl, so I�ll do so as a last resort. I�d much prefer to work in a coffee shop first. I suppose it�s possible that they have gotten better as I tried this when they were fairly �new�

With Windows 10 most 4G dongles just work without installed crapware, if you have a random old android phone, you can stick the sim in that and turn on the wifi hotspot, and it's not any different to connecting to a normal wifi router.

The little personal hotspot devices (e.g. EE Osprey) are the same, just give you a wireless point to connect to, and boom, internet.

I bought a Netgear AC785 as I travel a lot, so you don't have to install anything on your PC or Mac. It means multiple users can share the hotspot.. or your phone and your laptop etc etc.

There are cheaper ones out there though (like the EE Osprey) as nemeth782 mentions.

Sorry to resurrect an old thread, but finally had some action on this.

After 5 weeks of emailing every address I could find for Openreach, 3 emails to the CEO of BT, two phone conversations with OfCom and a letter from my MP (yes it really has taken all of this just to get Openreach to answer an email) Openreach finally decided to answer one of my emails. I�m told that an engineer will be visiting the signal box on Monday.

My question now is � how long after the signal box is actually switched on can I expect to get my internet connection? The Provider hasn�t been able to place the order with BT Sales as the New Homes Team hadn�t completed what they need to complete, assuming this does all get done on Monday how quickly with Openreach sales be able to get me actually connected to the internet?

You will still need to order through your chosen ISP.

Thanks RobertoS,

I might not have been clear, I've had an order waiting from my ISP since October, but they haven't been able to place the order since the Sales team at Openreach hadn't been given the information from the New Homes team at Openreach (and apparently they cannot ask for it).

So assuming that the New Homes team at Openreach do pass the information to the Sales team at Openreach, and I can get my ISP to place the order with the Sales team at Openreach on Monday how quickly would it be for the internet to actually turn on? I know this might be a 'how long is a piece of string' question, but hopefully there is a rough estimate that someone can provide.

Given all the potential issues openreach seem have when actually trying to connect end users to to FTTP , plus its a new build, I'd give a rough estimate of between now and never