I manage nine separate Zen Unlimited Fibre 2 xonnections and on the very few occasions there was a problem, technical support was fast and effective. I think Zen would be a good choice if you are leaving AAISP.

BT Internet/ Openworld /Yahoo was my first broadband provider. They were OK for three years. Once support left the UK it was appalling. Synch loss blamed on MS Outlook was a classic

I'll certainly be leaving my line with BT to keep Mum happy. Would I dare do otherwise....!

I need fibre speed as well as gigs but I'll see what Pulse8 have to offer. Thanks.

Thanks Zen still seems the most likely place I'd go without a Lotto win... but perhaps your management of 9 connections has something to do with the quality of tech support you've enjoyed...?

In reply to a post by ARD:

Synch loss blamed on MS Outlook was a classic

Thank goodness I never installed MS Outlook

Another classic was when a PC shipped without the promised drive rails. A driver rail is a ruler-length slice of steel.This was circa 2000 when systems with a CD drive but without a DVD. I phoned the company. Advice: download them from the website. There are limits to what even 80/20 fibre from AAISP can achieve

Zen seems to me to be one of the most technically competent ISPs out there and having UK support staff is defintely useful.

The connections just work as they should. They aren't the cheapest and you do get what you pay for.

I think this is a useful summary. Zen and AAISP are head and shoulders abouve the rest.

In reply to a post by ARD:

There are limits to what even 80/20 fibre from AAISP can achieve

...but couple it with a 3D printer and there's your problem solved .

It's not so much "cheapness" as more for a little less. I'm happy enough to pay £25 for ADSL 2+. It's the moving on that's financially difficult if I want a decent provider. I've looked at PlusNet and been tempted, particularly because they maintain a UK call centre. But I've heard that tech support is very poor now....and not only from the TB PN forum. I think I'll have to opt for Zen.

Well they are happy to do SMPF leaving the line with BTW on ADSL2+. Their FTTC rate usually includes line rental, but they may be able to do the same on FTTC for a little less than the £38 that inclused line.