No, I'm saying this isn't a measure of it.

We all know the majority of satisfied customers don't post the fact on fora, the minute one does they are shot down by anoraks. So that leaves the dissatisfied customers that post, mainly asking for help to judge the level of problems, along with Ofcom tables of course.

Edited by professor973 (Fri 15-Jan-16 14:55:37)

Also, mass market ISPs will attract ratings from "less informed" customers, who think that e.g. Sky is rubbish because their iPad won't work in the kitchen on the opposite end of the house to the router, or that Sky is rubbish because their broadband keeps dropping on a telephone extension that has been chewed by the dog.

So the ratings can be affected by the quality of the customer, as much as the quality of the ISP.

or because Rupert Murdoch got engaged to Jerry Hall

Whoops. I made a fundamental boo-boo in this bit, that's worth correcting...

In reply to a post by WWWombat:

They'll do an unlimited 80/20 package for £22.50 when you don't also get the phone service through them. And provided you live in an Ofcom "market A " area.

To get the cheapest prices, you need to be living in Plusnet's "low-cost area" which maps, of course, to Ofcom's Market B area.

https://www.plus.net/home-broadband/faqs/general/#price

Take a look at Pulse8. I moved to them about 3 months ago on their Home Fibre XL package.

I am paying around £47 per month for 80/20 unlimited fibre with a static IP address.

Support is excellent from Sam and Adam.

Their £44 package on FTTC is MPF on TalkTalk Business, including line rental. Which the OP cannot do.

As has suggested he can see if they will do it on SMPF but I have grave doubts.

In reply to a post by Oliver341:

Also, mass market ISPs will attract ratings from "less informed" customers, who think that e.g. Sky is rubbish because their iPad won't work in the kitchen on the opposite end of the house to the router, or that Sky is rubbish because their broadband keeps dropping on a telephone extension that has been chewed by the dog.

So the ratings can be affected by the quality of the customer, as much as the quality of the ISP.

Very true of many surveys and ratings. In statistical terms the "populations" are not matched or similar therefore stats are flawed.
IMHO "the more knowledgeable the population the more likely to complain when the performance is substandard especially if paying a premium for it " - now that can really mess up any comparison.

In reply to a post by RobertoS:

Their £44 package on FTTC is MPF on TalkTalk Business, including line rental. Which the OP cannot do.

As has suggested he can see if they will do it on SMPF but I have grave doubts.

I read it as will not rather than cannot

Yeah not sure they will do SMPF but a quick call to Sam or Adam will clear that up.

They definitely do SMPF for ADSL2+ and as they do not tie you in to a long contract even for FTTC, I would have tought it worth seeing what they can do.