In reply to a post by caffn8me:

What they certainly do tell you is the proportion of customers satisfied with their particular ISP. Are you suggesting that customer satisfaction isn't important and companies don't need to worry about it?

What they certainly do tell you is to exercise 'caution' and 'extreme caution' for Zen and AA respectively when you hover over the results because of the very low sample sizes.

I chose Zen for similar reasons to you. I wanted a "proper" ISP that I could contact and get support on the broadband connection, not one that was simply going to fob me off with contacting a moderator on a forum in an effort to get help (a process that can take days/weeks to get anywhere).

In my experience of the big telephone companies (BT and TalkTalk), telephone support for broadband is almost at the point of being unavailable with their broadband service provided on a best endeavours basis i.e. As long as your phone works and the broadband works at all, there seems to be a reluctance to investigate broadband problems.

A word of caution though ... although I have found the majority of the Zen tech support guys good to deal with, Zen are not a LLU provider in my area and their service is provided via BT Wholesale. Since my Zen connection was installed several weeks ago, my throughput speed in evenings between 1930 and 2300 drops off massively (65Mb drops off to ~6Mb) and this has been attributed to congestion and this still hasn't been resolved because Zen are not fully in control of the delivery and getting BT Wholesale to accept there is a capacity issue seems to involve jumping through lots and lots of hoops!

To be honest most fibre packages are around £50 a month when including line rental and with Zen being the alternative to AAISP and currently on my not recommended list, I would suggest opting for the AAISP £60 option!

Uno is only £35.99 for 80/20 fibre 500GB package with no charge for the off peak periods of 8.00pm to 8.00am weekdays and 8.00pm Friday to 8.00am Monday.

Smaller packages available.

No stupid charges for not moving line rental from current supplier.

And has UK support .

Like all ISPs, even Zen have some at the end of their tether!
http://www.thinkbroadband.com/ping/share/e8c2d4008cf...

In reply to a post by mlmclaren:

To be honest most fibre packages are around £50 a month when including line rental and with Zen being the alternative to AAISP and currently on my not recommended list, I would suggest opting for the AAISP £60 option!

In reply to a post by ARD:

My £25 does not include line rental. I rent from BT. My mother co-owns our home and will not shift elsewhere. It�s a big factor when I look at the providers you list. Many thanks.

As that AAISP package doesn't provide a PSTN service, only VOIP at a higher cost, I doubt if his mother would be happy with it.

In reply to a post by AdrianPH:

Uno is only £35.99 for 80/20 fibre 500GB package with no charge for the off peak periods of 8.00pm to 8.00am weekdays and 8.00pm Friday to 8.00am Monday.

Can that be with BT Retail phone service?

In reply to a post by RobertoS:

In reply to a post by AdrianPH:

Uno is only £35.99 for 80/20 fibre 500GB package with no charge for the off peak periods of 8.00pm to 8.00am weekdays and 8.00pm Friday to 8.00am Monday.

Can that be with BT Retail phone service?

Yes. That is what I said. That is what I have. At present Uno only offer fibre via BTW.

https://www.uno.net.uk/packages/fibre-broadband/

Provided using the BT Wholesale network, our Fibre+ packages are available to all exchanges that are enabled for FTTC services.

An assured rate of 15Mb is provided with the service (where the line rate is higher).

Static IP as standard.

Monthly usage is within peak hours only which are Monday to Friday, 8am-8pm. All other times are off-peak.

Service is based on a 12 month term at the installation address and will require an engineer visit. Suitable for lines capable of no more than 80Mb (20Mb upstream).

In reply to a post by AdrianPH:

In reply to a post by RobertoS:

In reply to a post by AdrianPH:

Uno is only £35.99 for 80/20 fibre 500GB package with no charge for the off peak periods of 8.00pm to 8.00am weekdays and 8.00pm Friday to 8.00am Monday.

Can that be with BT Retail phone service?

Yes. That is what I said. That is what I have. At present Uno only offer fibre via BTW.

Did the price drop? Uno website shows £29.99 for me (500GB 80/20).

In reply to a post by Oliver341:

Did the price drop? Uno website shows £29.99 for me (500GB 80/20).

I was going to ask the same until I noticed that they quote their prices ex-VAT which is a bit cheeky imho