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Standard User RobertoS
(elder) Mon 18-Jan-16 21:28:41
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Re: Post Office / Open Reach broken line woes...


[re: b4dger] [link to this post] 		 
As I said earlier. Local newspaper and/or MP. The first can lead to nationals, the latter slower put can really put the boot in.

Have you tried the Openreach and BT Group CEO email addresses on these forums?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM

Edited by RobertoS (Mon 18-Jan-16 21:29:43)
Standard User b4dger
(knowledge is power) Tue 19-Jan-16 00:49:25
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Re: Post Office / Open Reach broken line woes...


[re: RobertoS] [link to this post] 		 
I've contacted their MP and am waiting for their reply.

Can someone point me to the current BT CEO address as I'll certainly try that?
Thanks.

HmmmUK... Understanding ADSL | Map Coordinates | and more... twitter/HmmmUK
SNR: Netgear DG834>2Wire 2700>Thomson ST585v6 My Router Experience
Standard User RobertoS
(elder) Tue 19-Jan-16 01:25:50
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Re: Post Office / Open Reach broken line woes...


[re: b4dger] [link to this post] 		 
Group CEO - [email protected]

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM


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Standard User b4dger
(knowledge is power) Tue 19-Jan-16 08:33:28
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Re: Post Office / Open Reach broken line woes...


[re: RobertoS] [link to this post] 		 
Thanks, I've also emailed Paula Vennells the Post Office CEO.

HmmmUK... Understanding ADSL | Map Coordinates | and more... twitter/HmmmUK
SNR: Netgear DG834>2Wire 2700>Thomson ST585v6 My Router Experience
Standard User jelv
(knowledge is power) Tue 19-Jan-16 09:32:34
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Re: Post Office / Open Reach broken line woes...


[re: b4dger] [link to this post] 		 
Another suggestion: [email protected] (see http://www.theguardian.com/uk/money)

jelv

Plusnet user since November 2001
Telephone rental: Pulse8
Standard User jelv
(knowledge is power) Tue 19-Jan-16 09:54:10
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Re: Post Office / Open Reach broken line woes...


[re: jelv] [link to this post] 		 
My wife has made another suggestion: have you raised the situation with their GP?

jelv

Plusnet user since November 2001
Telephone rental: Pulse8
Standard User b4dger
(knowledge is power) Tue 19-Jan-16 12:22:22
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Re: Post Office / Open Reach broken line woes...


[re: jelv] [link to this post] 		 
Thanks for both of those suggestions jelv.

HmmmUK... Understanding ADSL | Map Coordinates | and more... twitter/HmmmUK
SNR: Netgear DG834>2Wire 2700>Thomson ST585v6 My Router Experience
Standard User b4dger
(knowledge is power) Mon 25-Jan-16 22:43:39
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Re: Post Office / Open Reach broken line woes...


[re: b4dger] [link to this post] 		 
Quick update...
My Mum ended up having to call for help last week late at night by walking half a mile down a county road to find the nearest mobile signal. I sent one final email to the people I had contacted - PO CEO, BTOR CEO, PO complaints, Council Highways and the MP telling them all my family had been badly let down by the PO before going to my parents 200 miles away.

The line was replaced on Sunday - just took 45 mins.

The PO know I'll be back in contact to discuss their failings, but for now I'm focusing on helping my Mum and Dad...

HmmmUK... Understanding ADSL | Map Coordinates | and more... twitter/HmmmUK
SNR: Netgear DG834>2Wire 2700>Thomson ST585v6 My Router Experience
Standard User deleted
(deleted) Mon 25-Jan-16 22:47:14
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Re: Post Office / Open Reach broken line woes...


[re: b4dger] [link to this post] 		 
Sorry to hear it came to that. Glad it's now resolved, took longer than it should have.

Do you know it was you emailed for a final time that kicked things into action?
Standard User RobertoS
(elder) Mon 25-Jan-16 22:50:45
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Re: Post Office / Open Reach broken line woes...


[re: b4dger] [link to this post] 		 
Well done. But what an unforgivable position the PO and Openreach put your parents in!!!

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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