gt94sss2, with regards to placing the order with just an address,

Apparently this is not the case, to place an order it needs to be on both the Phoenix and ENP system - weather this is something unique to FTTP I'm not sure but I can assure you that it is NOT possible to place a FTTP order with just an address.

Edited by deleted (Thu 21-Jan-16 08:49:09)

I don't think Openreach would be happy with you giving out contact details so I'd avoid it if I were you. Or seek permission from the people who's contact information you're prepared to dish out.

I don't think Openreach would be happy with you giving out contact details so I'd avoid it if I were you. Or seek permission from the people who's contact information you're prepared to dish out.

I completely agree. At very least check with this sites mods before doing so,

Nope, they full equipment was installed, however instead of two green lights, I had a green and a red light If I could send you a photo I would.

Why have you not added this detail earlier ? The red PON light would have indicated to me that the issue was past the head end of things.

That they are both green now indicates that physically Openreach had done nothing wrong with the installation.

It would just seem to have been a cock-up on a remote system.

In reply to a post by lee111s:

I don't think Openreach would be happy with you giving out contact details so I'd avoid it if I were you. Or seek permission from the people who's contact information you're prepared to dish out.

+1

These people probably should have told the OP to get lost. Even though it looks as if he would have been stuck until his MP or the CEO's office got on the trail.

Publishing such a list could only make it even more difficult for anyone else in the same situation, not easier. The information the OP has now given should provide all the help needed, as he has given the cause and solution.

Hehe! /me asked wot wuz thurr. It suddenly occurred to me we hadn't done.

In reply to a post by Zarjaz:

Nope, they full equipment was installed, however instead of two green lights, I had a green and a red light If I could send you a photo I would.

Why have you not added this detail earlier ? The red PON light would have indicated to me that the issue was past the head end of things.

That they are both green now indicates that physically Openreach had done nothing wrong with the installation.

It would just seem to have been a cock-up on a remote system.

Indeed, once I was able to speak to a human they too were able to sort this fairly quickly � which brings me right back to my initial problem, asking if all the lights were green was the first question that Openreach asked me � but they ignored me for 5 weeks whilst I tried to tell them that they were not. Even if I had published this info it wouldn't have helped me speak to the man at Openreach (and I had reported on multiple occasions that the problem was that the house wasn't on the Openreach system - which is how it was reported to me by the ISP)

As for �these people should have told me to get lost� � I can tell that you would be an ideal fit for the middle management at Openreach, you should apply for a job there. �These people� are the very people who are needed to sort these problem, they have been massively apologetic about the middle management and their attitude of �You should just wait until someone else sorts it out�. Of cause Openreach could just provide contact details for people themselves, and indeed they do but you only know the name of the person you need to speak to once you have gotten past a huge amount of middle management who refuse point blank to give you this information, if they sorted this out (and I�ve made very clear to them that they should do this) then I�ll have no need to publish contact details for them �or at the very least a link to the Openreach page that provides the contact details you actually need.

I think the final part of your reply to Zarjaz is about what I just posted. Sorry, my wording was unclear.

By "should have told you to get lost" I meant that is what their management would require them to "politely" have done. Publishing their details could lead to disciplinary action against them for not so doing. Which is a good reason for not publishing their details.

I fully agree the Openreach senior management policy in this respect is flawed. I was not agreeing with it.

If you have a link to a publicly available Openreach contact page, I see no harm in that. I often give out the email address of the BT Group CEO, but that is public information. As I did two days ago in the broken line thread with another Openreach problem.

Edited by RobertoS (Thu 21-Jan-16 11:02:46)

The real problem is the BT organisation is shambolic and the various business units don't really talk to each other and then add in their concept of customer services is poor and it is easy to see why you got the problems you do. No one takes ownership of customer service issues it is more like pass the parcel. Nor our fault mater try Fred down the road

The BT service levels and customer service issues though show little sign of improvement

Post deleted by MrSaffron