In the end I formed the opinion that the OP of that thread was rather expertly invoking an online version of a flash mob. The usual anti-small ISP gang were happy to oblige, though in this case a couple of crass posts by vivaciti gave them ammunition.

In reply to a post by RobertoS:

though in this case a couple of crass posts by vivaciti gave them ammunition.

I didn't see any crass posts. Vivaciti saying they don't know why the email was not received by the OP because they do not manage the OP's mailbox was a fair comment IMO. They said they have SMTP logs showing the email was received by the OP's mail server, which is the best evidence one can have. Any reason for non-receipt after that could not be attributed to Vivaciti.

Edited by Oliver341 (Tue 26-Jan-16 15:13:19)

I would better describe the posts as "terse" than "crass", unfortunately leaving plenty of room for speculation and aggravation.

Yep. It was probably over-strong of me to say that. But some did seem rather ill-considered rather than peace and reconciliation-making. Just bad PR. As now seen.

In reply to a post by WWWombat:

I would better describe the posts as "terse" than "crass", unfortunately leaving plenty of room for speculation and aggravation.

But then equally they were criticised for sharing to much data which some people considered should be "private". Vivaciti couldn't really win there, nor do I think an ISP should be bullied into waiving charges which are correctly due and payable because a customer chooses to rant about them in a public forum. It's not fair on the other customers who are aware of the cease charges and pay them without fuss.

Haven't we rather hijacked a completely unrelated thread?

Edited by RobertoS (Tue 26-Jan-16 22:49:10)

In reply to a post by RobertoS:

Haven't we rather hijacked a completely unelated thread?

I suppose so, but the thread was 10 days idle when jelv posted anyway so I don't think we're obstructing an ongoing discussion here.

This is because of the Physics of using a basic, aged, Infrastructure generally intended to handle a frequency range of 40 Hz (aged Cycles per Second) to 4,000 Hz (4.0 KHz), ie a low spread of audio frequencies which can be up to around 16 KHz; compared with the various DSL frequencies from about 1,000,000 Hz (1 MHz) up to about 17 MHz.

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It has some similarities to the increasing lengths of trucks.

It is legal to run 44 foot long trucks; but the manufacturers/suppliers can't guarantee that they will be usable on every public road in the UK or anywhere else.

Given that MrS closed the last one because Vivaciti weren't in a position to respond to any comments in a realistic way (Ie people would have a go at them for posting data) I would suggest this thread could be closed pretty soon as well because it is digging up the details of the old thread.

I wouldn't recommend Zen, they didn't really perform much better than other suppliers and in fact had a few issues and for the last 2 months of my service from them I suffered consistent packet loss that would soon escalate to the point where Zen would restart a router on their network to resolve the issue.

Suffered congestion issues even though I was supplied via there own LLU network and not via BT's...

and mis-selling the service from the start has lead to a very abrupt ending.... also don't move home for goodness sakes, it will costs 100's and you will then be expected to start a new contract and pay for the new line / activation again!!