Any developments in terms of an explanation or apology from the PO.

In reply to a post by philippercival:

Any developments in terms of an explanation or apology from the PO.

Hi thanks for asking.

I'm too busy to get back to the PO for their many failings over this - I keep telling them I want to focus on my parents and not a phone line fault.

When things improve (or move on) I will get back to them.

My last communication was letting them know the line was working and I asked that they added me as a "Delegated Authority" to my parents line. I had a reply from my senior PO bod saying this had been done.

A few days later I phoned the PO (accounts) to arrange for my parents bill to be changed to a Direct Debit to save them from writing a cheque to pay the bill. I was disappointed (but not surprised) to find that I hadn't been added as a Delegated Authority...

Yes, the Post Office are worse than useless!

I have been trying to sort a relatives phone/BB which has died, and was told that there was already an open fault on the line and therefore they could not do anything about it. When I asked what and when, they said that they could not tell me as I was not a nominated person on the account. to put me on the account, the relatives would have to ring or go on line, which they agreed was a little difficult if the phone is not working.

May be your parents are the only ones who can add you as being able to control the account. Next time you visit, why not sit down with them and do the same for electricity, banks, etc.

In reply to a post by philippercival:

I have been trying to sort a relatives phone/BB which has died, and was told that there was already an open fault on the line and therefore they could not do anything about it. When I asked what and when, they said that they could not tell me as I was not a nominated person on the account. to put me on the account, the relatives would have to ring or go on line, which they agreed was a little difficult if the phone is not working.

May be your parents are the only ones who can add you as being able to control the account. Next time you visit, why not sit down with them and do the same for electricity, banks, etc.

That's not exactly true, all I do when I phone BT is tell them the phone number I am referring to and also to confirm the full address and the name of the owner of the line, granted I am on that said line, but I also tell them that its my parents phone line and broadband and that I deal with all the technical side of things.

And they are all fine with that, there is no asking of me to get my parents to the phone nothing.

And due to the state of our line here I do this on a regular bases.

Paul

really depends on who you're talking to (normally they ask for the owner of the line at that point if you state your not the owner, why i norm get that info before calling them)

if you know all the details you can just pretend youre them (they would of asked for information so just make sure you have that to hand or you don't know the password they norm ask for DD information)

Well I must be lucky then, because every time I have phoned them and that is a load of times, especially in the last couple of years, I have stated its my parents line and broadband that I look after due to they are not technical people, and they that's fine and ask me all the basic questions, phone number, full address and bill payers name etc.

TBH, I have never been asked to get any of my parents on the phone.

Like I said I must be lucky.

Paul

It occurs to me that you never said where your parents are apart from its a remote location in Wales.

I believe Openreach declared North Wales as a MBORC (Matters Beyond Our Reasonable Control) area at the end of last year due to the severe weather/flooding experienced there.

Usually MBORC's only last a few days but it think that the North Wales one may exceptionally still be in effect.

Even then, that doesn't excuse the PO for their continuous poor handling of your parents case - and it's the type of situation where properly marking a case as a welfare one would be even more important than normal

Edited by gt94sss2 (Sun 14-Feb-16 12:52:42)

Hi, They are nearer to Brecon so not affected by any MBORC.