At the end of the day only one person will decide if you are going to be charged. That will be the person that turns up to do the work....

So make sure tea & bickies are laid out

Call center staff can only tell you what they have been told to advise customers.

Remind me Paul, what actual fault is this damaged cable causing ?

And front line CSEs are under a LOT of pressure to put TRCs in . If its as OP says i would not put a TRC in but i think most would.

In reply to a post by Zarjaz:

Remind me Paul, what actual fault is this damaged cable causing ?

Well its not too much of an issue atm, I am not too sure if the separating/untwisting of wires are the contributing factor of that noise on our line that we get now and then, but the noise on the line could be caused outside due to bad weather and water getting in on the lines.

Basically we would like for the cable from the BT80 to the Master Socket to be installed correctly around the door frame and not under the carpet etc, due to it will get to a point where the wire may/will break.

Or better still have it relocated to a more suitable location that has access to both the phone extensions and our data extension.
This way where the BT80 and the NTE5a will be very close together there would be not much to go wrong with BT's side in our home.

This along with the noise on the line that we get every now and then I think is a contributing factor that is killing our broadband connection.

But where its not best to report it as a broadband connection issue to get it fixed I was more hoping for it to be reported as a phone line issue, however its an intermittent issue due to its fine some times and then goes to hell and is very bad where a single phone call on the line kills the broadband connection like it did Nov-Dec 2015 where about 1 min in you can hear the HH4 syncing up and over time the connection drops to nearly nothing where we have to phone BT to have our line reset like I did last week.

I just want that cable sorted, along with the new HH4 so that I can rule those out as the cause of the line issues.

I think BT overseas told me yesterday that we are due a phone call today from the exec complaints team, which I probably won't even get, but I am also due a call from the support tomorrow (2nd March) to see where we go from there.

But this will be all irrelevant if they finally get around to finishing off our FTTP so that we can order it, we will be asking for it to all be relocated upstairs as part of the install where there is a couple of power sockets and an easy access to the phone extensions and our LAN.

Due to there is no power sockets near the master socket.

I read in the openreach install docs and the upstairs front room is one of the idea spots for where it can enter the home.

I am even happy to buy both the BT80B and NTE5A boxes and install them where

I would like it located and all the engineer would need to do is go up a ladder and poke the line trough the wall, the place I would like it is right by the window where the line is attached to our wall, hell I will even drill the hole for them.

Then all they would need to do is check the 2 wires are ok either end of the very short CW 1308 cable and sign it off as ok and job done, we will also have a nice cup of Tea and a couple of Jammie Dodgers waiting for them.

Paul

BT will only replace it free if they believe it is causing a current fault. And BT charge for relocating sockets. So, unless you have a known fault that BT put down to the wire then you will pay for getting this wire replaced or the socket moved.

I assumed you had an actual definite problem with the wire but it sounds like it is your diagnosis rather than BTs. As it is intermittent you are in the land of hoping BT come out when it is failing.

In reply to a post by ian72:

As it is intermittent you are in the land of hoping BT come out when it is failing.

This is exactly it

Paul