The way I read it, he already has a DEL, and there was originally a second line which had a DACS on it .... effectively three lines.

Mind you in hindsight that does seem a tad excessive.

More likely the original pair was DACsed up to give the property two lines, this had been deshared (he has VDSL on the current line) but when this was done the DACS unit was left disconnected, but in situ.


Maybe, possibly, who knows.

In reply to a post by Zarjaz:

or maybe one date for DACS removal and one for the installation perhaps?

But the DACS is long since out of service isn't it ? Therefore there'll be no record of it, and hence no order raised for its removal.

Ah, I had imagined there would still be a record somehow. But now you've made me think about it, it would only make a difference if I'd ordered broadband on one of those voice lines. As neither exist any more its irrelevant.

In any case, the lines it served were installed into another room, so "removal" is just a matter of cutting off the extra cable that was run round the outside of the building.

Do BT ever want to take the annoying clicking box back when they remove a DACS?

In reply to a post by Zarjaz:

The way I read it, he already has a DEL, and there was originally a second line which had a DACS on it .... effectively three lines.

Mind you in hindsight that does seem a tad excessive.

Three lines - one house line (with broadband) and two office lines (on the second pair with a DACS).

The office lines are no more, but the DACS is still there as, until now, we've done nothing with the second pair since the office lines were ceased.

Sorry to gatecrash an existing thread, but are Openreach engineers allowed to go in to a loft to install a new line? (Thinking about a 2nd line myself)

Edited by kebabselector (Wed 02-Mar-16 13:52:05)

I'm getting confused now.

I read your OP as two separate cables. You can't have two lines on one pair - only on one cable containing at least two pairs (which they all do so far as I know).

I therefore thought your new line will be on the second pair in the cable carrying your existing phone and FTTC.

Are you saying the DACS is on the second pair in a single cable, with the home phone on the first pair?

Edited by RobertoS (Wed 02-Mar-16 13:54:27)

Yes, as long as the engineer determines at the time that it is safe to do so.

Thanks, I'll make sure the area they need to access is boarded and safe should I go down the 2nd line route.

Do BT ever want to take the annoying clicking box back when they remove a DACS?

It still clicks ??? If it does that's good news for the installer, it means the line still gets back to the exchange.

I strongly suspect they don't want that back.

In reply to a post by RobertoS:

Are you saying the DACS is on the second pair in a single cable, with the home phone on the first pair?

Yes. My apologies for the confusion. There is a two pair cable that enters the house at the main master socket. The first pair currently has voice and VDSL on it. The second pair was extended to another room where two voice lines were installed with a DACS - those two voice lines were ceased some time ago.

My expectation is that the redundant, no longer in service, DACS will be disconnected and the second pair will be used for the new line. My hope is that I can put in a second back box adjacent to the master socket for the first pair, together with a connection between the two and the engineer will pass (or extend) the second pair into it to install the new NTE.

Are you saying the DACS is on the second pair in a single cable, with the home phone on the first pair?

That sounds exactly right.