Oh dear that doesn't sound good.
I ordered mine this morning and due for the upgrade Tuesday. I don't work from home but the family may benefit from the upgrade. I've no idea what is in the cabinet though.
Do the tech guys think they can fix your issue by changing the Motorola equipment, or us it a case of just going back to 200Mbps?

In reply to a post by colesy10:

Oh dear that doesn't sound good.
I ordered mine this morning and due for the upgrade Tuesday. I don't work from home but the family may benefit from the upgrade. I've no idea what is in the cabinet though.
Do the tech guys think they can fix your issue by changing the Motorola equipment, or us it a case of just going back to 200Mbps?

Well I've just got off the phone with the network team, trying to resolve. Appears that in my area, the 300Mbps is enabled and working fine. Had tech booked for Monday to come and take a look. Speeds slowly raising now, so we're back to 200Mbps or there abouts.

It could be a network backend issue though, but more trouble shooting is needed after the tech visit.

looks like is no mistake given these guys have ordered succesfully is the usual VM rolling out as soon it is off the drawing board.

My upgrade happened this morning. Speedtest shows just over 300Mps down and 20Mps up.

One of the major differences between the sh2ac and the sh3 is the sh3 has 16 downstream vs the 8 downstreams of the 2ac. This is most likely why you need the sh3.

I use my sh3 in modem mode with my own router. Was previously on 200Mbps and to be honest in my area I normally get speeds near or at the maximums provided by cm for my service.

In reply to a post by jjpearce:

My upgrade happened this morning. Speedtest shows just over 300Mps down and 20Mps up.

One of the major differences between the sh2ac and the sh3 is the sh3 has 16 downstream vs the 8 downstreams of the 2ac. This is most likely why you need the sh3.

I use my sh3 in modem mode with my own router. Was previously on 200Mbps and to be honest in my area I normally get speeds near or at the maximums provided by cm for my service.

Glad to hear the issues are isolated. My connection won't lock on for 16, just getting 12 which is a bit odd. Seen a decrease in speeds but its a lot more stable.

Can you grab a screen grab of your 192.168.100.1 Router Status > Downstream page so that I can show the tech's that are coming on Monday that it's missing 4 channels please. Thanks.

Line has drastically calmed down overnight. The BQM is skittitish still but that's more to do with the bugs in the superhub 3 firmware. Line currently providing 250Mb down with 21Mb up. Feels a lot smoother than a residential line too.

In reply to a post by Bryer:

Looks like Virgin has it's own ECI vs Huawei issues going on. 300Mb isn't compatible with their Motorola based street cabs according to the tech support guys I've been speaking with this afternoon.

Speeds won't go above 190Mb on the 300Mb and the BQM is showing the connection shot to sheep.

The stuff about street cabinets is pap. What's in there doesn't matter. The Motorola stuff is in buildings, not cabinets.

Last I heard you shouldn't have that tier if you're connected to Motorola equipment. You should only be provisioned on 300Mb if you're connected to Arris equipment.

Your Superhub 3 should show 16 downstream channels locked. If it shows 12 you're connected to Motorola equipment and either they've changed their policy or screwed up.

EDIT: Okay, so from what I was just told customer services 'fixing' the orders actually seems to mean provisioning the service where it's not supposed to be provisioned. Offshore had the order rejected for a good reason: it's not available to areas running on the Motorola equipment except for a very few exceptions.

This wouldn't surprise. Customer services guys seem to regard restrictions, whether they be on what service can be provisioned or pricing, yours is also messed up there, as something to work around rather than something they're supposed to pay attention to.

Edited by deleted (Sun 20-Mar-16 13:53:50)

In reply to a post by Ignitionnet:

In reply to a post by Bryer:

Looks like Virgin has it's own ECI vs Huawei issues going on. 300Mb isn't compatible with their Motorola based street cabs according to the tech support guys I've been speaking with this afternoon.

Speeds won't go above 190Mb on the 300Mb and the BQM is showing the connection shot to sheep.

The stuff about street cabinets is pap. What's in there doesn't matter. The Motorola stuff is in buildings, not cabinets.

Last I heard you shouldn't have that tier if you're connected to Motorola equipment. You should only be provisioned on 300Mb if you're connected to Arris equipment.

Your Superhub 3 should show 16 downstream channels locked. If it shows 12 you're connected to Motorola equipment and either they've changed their policy or screwed up.

Will pick this up with them in the morning Getting 250Mb with 12 channels.

In reply to a post by Bryer:

Will pick this up with them in the morning Getting 250Mb with 12 channels.

With very few exceptions this shouldn't be available on 12 channels.

Unsure if you're in one of those exceptional areas they have messed up. Be interesting to see how your performance changes.

What upstream channel types do you have? Are they 16QAM or 64QAM and how many of them are there Sir?

In reply to a post by Ignitionnet:

In reply to a post by Bryer:

Will pick this up with them in the morning Getting 250Mb with 12 channels.

With very few exceptions this shouldn't be available on 12 channels.

Unsure if you're in one of those exceptional areas they have messed up. Be interesting to see how your performance changes.

What upstream channel types do you have? Are they 16QAM or 64QAM and how many of them are there Sir?

2 x 16QAM - Solid upload at 20Mb