Apologies for the potential thread hijack here but I'm confused ! I know this thread specifically refers to a Pulse8 line with PN FTTC but would it be much the same situation if it were PN standard ADSL as well ?
The reason I ask is that I've looked at switching line rental and phone service from BT Retail to Pulse8 several times now but I just can't seem to get a definitive statement from BOTH parties to confirm that it is actually possible without risk of experiencing any problems. Latest attempt being as follows.
(1) PN Ts&Cs currently state "you'll need to pay line rental to Plusnet or another BT-based landline provider to get our broadband"
(2) Following an enquiry to Pulse8 asking specifically if Pulse8 line rental plus calls but without Pulse8 BB would technically be a 'BT-based' line and explaining my desire to abandon BT Retail but with a need to retain PN BB at this time they state: "No problems with the line rental take over, we have other customers that use partly us and partly Plusnet. Our service is on the Talktalk network"
(3) Following an enquiry (stupid chat session, grrrrr) with PN, they state words to the effect: "not possible, must be a BT line with a BT phone service, cannot be a Talktalk service in any way whatsoever, you would need to obtain a new BT line if you have a talktalk service on the line you want PN BB on, what Pulse8 said is wrong, blah, blah, blah"
Based on my (very) limited knowledge plus the discussion here and elsewhere, I suspect the PN advice is perhaps somewhat wrong needless to say. However, I certainly don't want to risk enjoying a sudden loss of BB along with the inevitable and outrageous cease/reprovide charges if I did move the phone service to Pulse8 and someone at BT/PN actually pulled the plug on everything !
Any suggestions on how to get a definitive statement from both ends that actually tells the same (and hopefully factually correct) story would be much appreciated and all that