Were you with Sky for ADSL, I assume you were, but .....?

Do you know the name of the exchange you are connected to?

Edited by Apprentice (Sat 07-May-16 15:42:52)

No we were with a company called tentel for ADSL, we are with sky for fibre that does not work.
The exchange is Sorbie. We are 2.1 miles away from it. It has only just got a live Fibre offering.

A switch back to ADSL query from last year:- http://tinyurl.com/gnuwpeh

https://www.samknows.com/broadband/exchange/WSSOR

I don't know how up to date SamKnows is for your exchange but as there is no LLU provision in the exchange then you don't want to get ADSL from Sky, that product is called Sky Connect and is best avoided, Sky broadband is OK if they have their LLU kit in the exchange.


Edit:- http://www.sky.com/shop/broadband-talk/broadband-con...

Edited by Apprentice (Sat 07-May-16 16:40:56)

As Sky don't have LLU at the exchange they will not move the customer to ADSL I suspect. To return to the old ADSL supplier means the Sky needs cancelling by Sky and then an order to be placed with a chosen new supplier. Another way may be for a migration to be placed by the chosen ADSL provider, but you need to have ensured that the Ofcom Speed Code of Practice rules on speeds are inforce so that you don't get stung for the 12 month minimum term on the VDSL2.

The cabinet and there is just one for Sorbie is just outside the exchange I believe and 2.1 miles is at the point where if you'd asked anyone on here whether worth ordering there would have been a sharp intake of breath with a line like 'how lucky do you think you are'.

Two postcodes around 2 miles from Sorbie are far enough way I reckon on VDSL2, another in the south east is margin with 3 Mbps, and on the road to Whauphill last postcode on Sorbie exchange has a massive 5 Mbps estimate from us.

In reply to a post by mootster:

Downstream Upstream
Connection Speed 818 kbps 585 kbps
Line Attenuation 61.1 dB 0.0 dB
Noise Margin 6.8 dB 6.6 dB
Poll Interval:

That's ADSL not fibre.

Exchange is believed to have IPStream Max only and very very unlikely Sky has connected user on IPStream Max Premium which is the only way to get above 448 Kbps upload on IPStream Max.

Massively high attenuation is possible with VDSL2 just you don't see it very often.

If there's no Sky LLU at the exchange then Sky won't be able to supply Sky fibre either.

In reply to a post by BatBoy:

If there's no Sky LLU at the exchange then Sky won't be able to supply Sky fibre either.

This is not correct. If a non sky LLU exchange is daisy chained to a Sky LLU exchange then sky can and do provide fibre.

Is the Sorbie exchange daisy-chained to a Sky LLU exchange?