Okay I think I understand now. I have the NTE5a faceplate and not the MK3 faceplate. So I have to connect everything through a microfilter when the ADSL router is connected.

In that case I'll move my router back to where it was for now because it's really inconvenient having it connected directly to the master socket. I have to lay cables everywhere.

I'm running the Think Broadband Quality Monitor so I'll let it run and post in its forum if I have any issues. Thanks for all the help. Much appreciated.

In reply to a post by edwinbradford:

Okay I think I understand now. I have the NTE5a faceplate and not the MK3 faceplate. So I have to connect everything through a microfilter when the ADSL router is connected.

In that case I'll move my router back to where it was for now because it's really inconvenient having it connected directly to the master socket. I have to lay cables everywhere.

I'm running the Think Broadband Quality Monitor so I'll let it run and post in its forum if I have any issues. Thanks for all the help. Much appreciated.

That is the exact MK3 I brought from Amazon

Also the thing with using micro filters is that any line with nothing connected to it will act as an antenna picking up all kinds of noise causing issues to your line and where the extension wiring isn't filtered at all from the NTE5a Master Socket any noise the internal wiring picks up will cause issues on your line possibly causing slow speeds and / or drops in connection.

Your best to just buy the xDSL filter plate there is no wiring needed, it just gets connected between the back faceplate and the phone face plate.
There is also a slit / gap on the xDSL filter faceplate so the wires for your extensions that are connected to the phone faceplate slides through it, so no need to remove any wires.

But its entirely up to you.

Paul

Right maybe that's what's been causing the problem, there are two extension sockets per room in this apartment, four in all, that could be causing interference. Really good feedback thanks.

The master socket has no power sockets nearby so I'd have to run a five meter adsl cable to the nearest power supply and put the router there. I thnk it's worth doing it anyway to see if the line quality improves. I can also take the faceplate with me when I change address in the future.

In reply to a post by edwinbradford:

Right maybe that's what's been causing the problem, there are two extension sockets per room in this apartment, four in all, that could be causing interference. Really good feedback thanks.

Could be.

In reply to a post by edwinbradford:

The master socket has no power sockets nearby so I'd have to run a five meter adsl cable to the nearest power supply and put the router there. I thnk it's worth doing it anyway to see if the line quality improves. I can also take the faceplate with me when I change address in the future.

Yeah, ours is located in our hall way, and we have no power socket near ours also.

I ended up using the data connection on the MK3 xDSL Filter faceplate and wired in a CAT5e cable from there to where we have a spare power socket and connected a data socket there.

Paul

In reply to a post by edwinbradford:

Hey everyone thanks for all the feedback. I plugged the phone directly into the extension sockets. The dangly filter--microfilter--is plugged into the master socket so I can connect the router.

Can I re-emphasise this part as a major problem?

When you have a modem connected to a "dangly filter" on any socket (master or extension), then any phone connected to another socket (master or extension) must also use a filter. Any other kind of device - wired phone, cordless phone, sky box, dial-up modem - always needs a filter as well.

The only time you can plug ordinary phones in without a dangly filter is when the master socket has an extra faceplate (like the MK3) that automatically filters all the extensions.

Technical details:
Ironically, the hardware in the filter is NOT used for the modem signal, only for the voice portion.

When you use a dangly filter for the modem, it isn't using the filter hardware itself; you are only using it to get the right shape of socket to access the unfiltered line.

When you use a dangly filter for the phone, it does make use of the filter hardware.

@WWWombat Sorry it took me a couple of days to reply, I've been dealing with a miserable cold. I didn't know any of that, thanks for the explanation although I figured out that it was just not possible from everyone's feedback.

Just a final follow up on this. I switched over to Uno from Plusnet about five days ago. All my connection problems have disappeared. The connection is reliable, never drops and YouTube almost never buffers. Uno's service has been excellent so far. Obviously I'll never go back to Plusnet again.