In reply to a post by cheshire_man:

They've both referred to BT when talking about the phone, but I'd guess that is because, to them, BT supply telephone services. Quite understandably they can't comprehend the complexity of telephone provision today. Clearly there's more to come but getting reliable information is challenging.

I wonder about the original post then, where you mention that BT engineers have been out 4 times.

It would be hard to continue to mistake VM for BT when you have to call support, arrange an engineer, have one turns up, four times in a row.

As you say, challenging, and certainly more to come.

Indeed, in my first reply two days ago I said

There is a harsh question to be asked here, all these reported problems, are they just anecdotal from the couple, or have independent 3rd parties actually experienced them ?

As you say, challenging, and certainly more to come.

I'd guess that to them if it's a telephone engineer it's BT. Maybe it's a generational thing.

Or a degenerational one .
(Not meant unkindly to them. Just a pun reflecting the facts).

Edited by RobertoS (Thu 09-Jun-16 15:28:01)

And it was the wife, lying in a hospital bed, who gave me that information. When she's home, and it's appropriate, I'll pop over and see the situation for myself.

Mind you, if it is a pure Virgin setup, how do they/I get Virgin to sort it?

The usual report faults and try pleading via social media leverage