Hi, my post is referring to streaming using the real service, not speed testers.

Netflix test will depend on where the CDN is and for a large provider like Virgin Media there is likely to be one on their network

And what test/app is showing your actual speed?

Nothing much in terms of overall difference between all those tests

Post deleted by roughbeast

In reply to a post by MrSaffron:

And what test/app is showing your actual speed?

Nothing much in terms of overall difference between all those tests

Not sure what you mean.

http://www.dslreports.com/speedtest/4851010.png[/img]"]DSLreports

Okay and at 24 download streams (which are from very varied locations usually) you are showing your connection can hit the sold speed, but the fact you need to jump from six to 24 threads shows something is not right.

Some of those files may even be on the Virgin Media network itself, rather than outside the ISP.

So yes that test shows the connection speed has been sold to you, but would highlight that 24 downloads is not a common scenario. Nothing has changed on our tester, and no plans to jump to 24 threads as this masks so many provider issues it is unfair.

So regardless of time of day, regardless or the variable congestion over a 24 hour period, even in the small hours my connection is way off what I have been sold. The amount of congestion is making no difference? I know that VM always default to speedtest.net, and we know why, but do you think I have grounds to complain? Would a complaint stick?

Edited by deleted (Tue 30-Aug-16 13:41:06)

If you can show that standard type services are impacted rather than just 'speed tests' then yes I'd personally pursue a complaint, resolution may simply be to let you leave, which if no other superfast options may not be good.

All that said there is no reason a 10 Mbps connection cannot stream two HD videos and do some web browsing at the same time.

In reply to a post by MrSaffron:

All that said there is no reason a 10 Mbps connection cannot stream two HD videos and do some web browsing at the same time.

To stream iPlayer in HD you need >5 Mb/s nowadays.

I am talking about streaming not their speedtests.