In reply to a post by Malwaremike:

Our group members are told (1) banks NEVER ring you up This simple warning seems to have paid off.

Well as someone who does this on a daily basis, I can assure you are totally wrong..... I can only guess you have never had a security check or anything suspicious on your accounts.....

Of course if ANYONE, is ever unsure who it is calling, they should ring them back on a KNOWN number, not just one provided by the caller.
Also if possible using a different phone, in case it is a scammer.

Perhaps you would like to rephrase the information you provide to your group. If you don't believe me, talk to your bank and ask them if they will ever call you. If they say NO. Then ask them how they conduct security checks, to confirm with the customer if it's genuine or not....

In reply to a post by JohnR:

In reply to a post by Malwaremike:

Our group members are told (1) banks NEVER ring you up This simple warning seems to have paid off.

Well as someone who does this on a daily basis, I can assure you are totally wrong..... I can only guess you have never had a security check or anything suspicious on your accounts.....

Of course if ANYONE, is ever unsure who it is calling, they should ring them back on a KNOWN number, not just one provided by the caller.
Also if possible using a different phone, in case it is a scammer.

Perhaps you would like to rephrase the information you provide to your group. If you don't believe me, talk to your bank and ask them if they will ever call you. If they say NO. Then ask them how they conduct security checks, to confirm with the customer if it's genuine or not....

TOTALLY agree with you!!

However, I've literally lost count of the number of times that I've been contacted "out-of-the-blue" by Banks!

In my own experience, I've been amazed how these Bank Callers tend to get VERY ANNOYED when you want them to verify who they are!! They usually state that they will ONLY provide verification AFTER I've provided them with answers to Security Questions!!

On each occasion I've declined & stated that I will immediately call back in to their Customer Support (adding that I'll be using an alternative Telephone Number).

One Bank Caller told me that If I refused to immediately answer her Questions, she would close my Account!!

Another Bank Caller (different Bank) appeared to accept but, when I called back in, I discovered that she had added a note to my Account stating:- "Customer refuses to comply with Bank's Security Procedures"! When challenged, that Bank was unable to supply me with a copy of any Procedure that required myself to provide Security responses to unidentified/unknown Callers!!

In both cases, I made formal complaints, but the Banks simply tried to either "Whitewash the Complaint" or simply ignore/lose it!!

Agree with you John. I've had trouble with Nationwide and they were really shirty when I refused to give them any information. Fortunately I was able to visit my branch and give them an earful about lax security.

In reply to a post by Malwaremike:

Having said that, a victim of a scammer is unlikely to be even looking at the Anydesk Web-Site whilst in conversation with a scammer!!!

If you have another look at my original post, this is exactly what happened. An elderly lady, already worried by a genuine BT warning to change her email password, next day received a call from a scammer purporting to be BT Support, agreed to download Anydesk and was shown a 'virus warning' inserted by the scammer.

Sorry, but I'm NOT certain what you are trying to say!!

I pointed out that anyone that is a victim of a scammer, would NOT have been directed to the "Warnings-Page" of "Anydesk" (they are taken directly to the download, which starts up WITHOUT going via any "Warnings-Page").

Hence, if they are NOT directed via the "Warnings-Page", then it is meaningless whatever Anydesk posts there!!

If Anydesk were genuinely concerned/aware of the problems, they would be directing people to their "Warnings-Page" BEFORE permitting a download!!

In reply to a post by Malwaremike:

Many older people (myself included) have difficulty understanding what to us is still new-fangled technology. After all, it's only five years or so since the smartphone came into general use. Hence our general warning, there is no point in trying to explain the multitude of scams to many seniors. Sorry you had trouble with your bank, so far our group has found the banks and utilities quite co-operative though we realise we are fortunate in this, other associations have difficulty. In fairness to BT, our association has found they act swiftly on faults reported on behalf of a subscriber registered with them as vulnerable.

Since I'm in the same age-bracket as yourself (grumpy, retired, old-git, etc), I fully understand/support your concerns etc.

However, as a generalisation, "Silver-Surfers" are NOT necessarily befuddled & stupid!!

They just need to be reminded that (despite the "put-downs") "Age-Matured" Cynicism is a very good strategy against simply hopping on the "latest-fad"!

I dropped the connection at the stage of logging in & then stayed on the phone, logged in... It was a Santander account which I have not used in around 6 years, it had a balance of 0.00 so not sure how he intended on sending 600 quid. The account is closed down now. All he would have seen was by balance at zero, my sort code and account number.

Ah right, that was a handy account to have then for testing the scammer.

I know your pain. Far too many people are more than happy to give their security details without question. I would far rather be questioned. But we can't say what we are calling about, till we know we are speaking to the customer... Double edged sword, that one.
TBH. If they want to callback, so much the better. If you see it from my point of view.

What the OP needs to be doing is updating his advise to
Banks will NEVER ask for your PIN, or ask you to move money to another account. Just hte same as the police will never call you about your bank account.

But they will ask for various details like parts of passwords, mother's maiden name etc - which may be useful as part of a concerted phishing drive.

I had it with a mobile phone company. They rang me because they wanted to sell me additional services. But, they wouldn't actually tell me what until I had given them my account password. I refused. They got very upset because if I refused then they couldn't sell me stuff - but didn't seem to understand they were ringing me and it was them wanting to sell something that I almost certainly didn't want.

They really couldn't understand why I wouldn't give them my details to allow them to talk to me so in the end I just told them I was hanging up.

No company should expect you to comply in any way with there security if they cold call you. They need to set up processes where they can first prove who they are if they are the initiating party before requiring you to prove who you are. Without this I will not deal with anyone that initiates contact.

With credit card payment issues that I have had these are now generally done by text and is a very simple process - it doesn't request additional verification and nor did the previous automated system by phone.

In reply to a post by ian72:

No company should expect you to comply in any way with there security if they cold call you. They need to set up processes where they can first prove who they are if they are the initiating party before requiring you to prove who you are. Without this I will not deal with anyone that initiates contact.

Wonder how you would feel if they simply gave your details to whoever picked up the phone....
We will allow customers to reverse security on us. But NOT with anything to do with their accounts.

In reply to a post by ian72:

With credit card payment issues that I have had these are now generally done by text and is a very simple process - it doesn't request additional verification and nor did the previous automated system by phone.

Different banks, different procedures or systems.

The classic bank scam phone calls I use to get I use say I am not with you as my bank provider I am with X Bank (X being a random bank) and then I just use to hang up on them.
Then a bout a few days to a week later guess what, I would get a phone call scam from (you guessed it) X Bank.

I use to tell them, do you think I am really that stupid, you might as well just give up due to I am not giving any information out over the phone.

Another classic one was when I received a phone call from my bank, asking if it was really me and to prove that I was me, like door number road and postcode along with x letter of password etc.

I told them why do you need this information, they said so that they know they are talking to the right person, I said well you phoned me so I am me.

This went on for about 10 mins on the phone, I then said I tell you what, what's your password, where they replied, my what, I said your password, they then went to say why would you want my password, I said so I know its really you that I am talking to and laughed.

They sounded confused at that point, so I asked for their name and extension number and I will phone them back.

Ten mins later (looking for bank statement with phone number) I phone my bank asked for the extension and once I got through I asked for that person, and it was my bank and they told me that I was the only one that gave them that much of a hassle and that all they wanted to tell me was that my new replacement card was on its way and that I should receive it within 48 hours.

Then it dawned on my that I requested for a replacement card online.

LOL

Paul