There are other ways of dealing with things. They need to get their acts together so that if they are cold calling a customer they have procedures in place that don't require the customer to authenticate when they themselves have not proven who they are.

I am not saying they should give out my personal details. I'm saying that there are almost certainly better ways to do this. I have never had my bank ring and ask for my personal / account details before they will talk to me. Maybe my bank is just better at dealing with it?

And when it did happen from the mobile company I just refused to talk to them. I am not giving my password to a complete stranger that cannot prove to me who they are.

So the question is did they actually need to "authenticate" you if all they had to say was "your card is on it's way"? Is that personal data? Is the risk that someone would intercept the card higher than the risk of people giving out personal information to a cold caller?

In reply to a post by ian72:

So the question is did they actually need to "authenticate" you if all they had to say was "your card is on it's way"? Is that personal data? Is the risk that someone would intercept the card higher than the risk of people giving out personal information to a cold caller?

Well that's what I thought, but I will probably never know.

Paul

In reply to a post by ian72:

There are other ways of dealing with things. They need to get their acts together so that if they are cold calling a customer they have procedures in place that don't require the customer to authenticate when they themselves have not proven who they are.

It's a catch 22 situation.
Sadly the biggest problem, can be people simply not updating their details.
Perhaps with the onset of Voice ID, this will be less of a problem.

I'm surprised they didn't just send you an email or text.

Will there be a card PIN change as well, coming in a letter?

I had a call from the call centre of a well know CC company in India. They asked some security question which I refused to answer so they would not tell me the reason for the call. I did then ring the CC company using a number I know and found out that they had probably called because there was a large card holder not present transaction. I had had some heating oil delivered and had rung the oil company to pay and unusually they had offered to take a CC for no extra cost.

The CC company must have had problems with other customers, because now I just get a voicemail or similar telling me about the transaction.

In reply to a post by RobertoS:

I'm surprised they didn't just send you an email or text.

Will there be a card PIN change as well, coming in a letter?

They do now, as for the PIN change, its normally the same as the last card, only twice have I had a separate letter with a new PIN.

Paul

In reply to a post by Michael_Chare:

I had a call from the call centre of a well know CC company in India. They asked some security question which I refused to answer so they would not tell me the reason for the call. I did then ring the CC company using a number I know and found out that they had probably called because there was a large card holder not present transaction. I had had some heating oil delivered and had rung the oil company to pay and unusually they had offered to take a CC for no extra cost.

The CC company must have had problems with other customers, because now I just get a voicemail or similar telling me about the transaction.

Oh, well I have only had an issue when I brought a brand new Plasma TV back in the days when they cost few grand, that resulted in the CC company phoning the store where the sales person handed me the phone, but all I had to do is say my name, my address and how long I had had my account with them and that was it and then the transaction went through.

But that was due to I had never really used that CC on something that costly.

The sales guy said that happens all the time.

Paul

In reply to a post by JohnR:

We will allow customers to reverse security on us. But NOT with anything to do with their accounts.

Your's must be a unique Bank!

Previously I've tried to setup a Codeword that they could supply to me - they refused to answer until AFTER I cleared security!

I've also asked them to confirm the name of my "Named-Business-Manager" (located at my Branch). Again they refused to answer any questions until I had cleared security - further, they also said that (even if I did clear security) they wouldn't answer that question as it would "breach-the-DPA!

Just received a call about getting a refund for service that I paid for because the company was going out of business. The phone number 888 663 8929. The person had an India accent and keep trying to get me to go to anydesk and load the software. All my security warning came on when I tried the software. I did not allow the program access to my computer but this is a new scam on trying to say you are getting a refund for something you never had and using anydesk as the way to gain control of your desktop. They claim that the software only allows them to send you a form to fill out to get your refund. They also tried to tell me that it did not give them control of the computer and it was not the person who was calling that would send the form. As someone who uses remote desktop software I knew that yes it did give them full access to my computer. Just thought you might like to post so other people do not fall for the pitch about getting a refund for some odd software that you did not sign up to have.

Edited by deleted (Mon 25-Feb-19 17:21:08)