timico help line being totally useless

raised a ticket with the help line had no sync since Saturday they called back telling me there was a battery contact fault and i need to contact my line provider, how does one contact their line provider,(bt they dont talk to the public)

They mean who is your "retail line provider", not who is the "wholesale line provider".

Who do you pay the line rental to? They are the ones to contact.

Edited by deleted (Mon 31-Oct-16 11:23:33)

bt so how do i contact them

Dial 150

Don't they still use 151 for reporting line faults?
Other numbers exist for free or mobile calls.

Or use this link:
http://www.bt.com/faults
or this one
http://www.bt.com/help/home/landline.html

These are the top few entries to a google query

Important note:

If the voice line is otherwise operating fine, i.e. no undue noise etc then any fault that is impacting the broadband side needs to be reported by whoever is the broadband fault.

Just because a fault indicates issue is with the copper, does not mean it should be reported as a voice fault. Why? Because if voice is within voice spec, then a call out charge may be applied and engineer will not look at any broadband issues.

voice line works fine called bt on 151 guy ran some tests came back fine told me to call timico back now timico are running some tests need to wait to hear back from them, not getting anywhere fast

If you are not getting the service which you think is required I suggest you PM Neil Armstrong of Timico, who often posts in the NewNet forum; in my experience he is very helpful.

Maybe the NewNet forum should be renamed "Timicio - formerly NewNet" ?

NJSS

So how are Timico seeing battery fault test results ??

Hi there,
Sorry to hear you're having problems. If you can PM me the incident number I can see where this is at.
Thanks