Hi Neil

The incident number is 0707092, the broadband connection went down on saturday night, in short there is no adsl sync, the asdl light isnt even flashing on either router i have tried, also tested at the test socket with the same results.

Cheers

Lewis

Thanks for the details Lewis. A fault was raised to TalkTalk Business for this yesterday. They did have a major incident in your area following some planned engineering work that went wrong. But we now think that was a red herring and didn't affect your line. The remote line testing we've done has given some contradictory results so we think an engineer visit it required because clearly the line isn't working properly.

Please update us; I hope everything is now resolved.

Good luck.

NJSS

Bit of a late reply, the no sync issue was resolved after a few days, then less than 24 hours later there was a separate line fault that took out the voice line and left the broadband reconnecting every hour or so at 1500 odd Kbs, had too wait a few days for an engineer, he went down a bt man hole across the street and everything has been fine since.