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Administrator MrSaffron
(staff) Tue 07-Feb-17 11:55:55
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Re: Slow broadband question


[re: deleted] [link to this post] 		 
But not impossible

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Tue 07-Feb-17 12:24:14
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Re: Slow broadband question


[re: deleted] [link to this post] 		 
See also this post. A lot there that could contribute to the banding and the 6.1dB combination.

Router factory reset would be an early step for me. Whatever Eclipse are doing.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 09-Feb-17 04:22:11
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Re: Slow broadband question


[re: RobertoS] [link to this post] 		 
Pretty sure DGN100 don't Telnet. It's not an 834.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User cheshire_man
(eat-sleep-adslguide) Sat 11-Feb-17 21:04:13
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Re: Slow broadband question


[re: MrSaffron] [link to this post] 		 
An update.

I've just had an email from the couple. They've run 2 speed tests using the instructions I left with them last June smile. They show download of 4.54 and 4.46 Mbps; upload 0.62 and 0.61 Mbps. And their ping is 27 and 36. All so much better than last Monday.

I have to say that although the reason for their banding is impossible to determine, the ease with which I could contact Eclipse and get the issue resolved makes me appreciate the benefits of a more expensive ISP. I so rarely need to contact Eclipse - either for myself or others - but when I do it's a good experience.

Tony
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement
Standard User Apprentice
(knowledge is power) Sun 12-Feb-17 08:12:05
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Re: Slow broadband question


[re: cheshire_man] [link to this post] 		 
I so rarely need to contact Eclipse - either for myself or others - but when I do it's a good experience.

I can more or less say the same for Plusnet but of course there are others who can't, don't know if I am in the minority or not. tongue smile

plusnet user
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