In reply to a post by witchunt:

New box's don't even have a phone connection

Correct, they just have an Ethernet Port and Wi-Fi.

However stupid Sky still insist it being connected to the phone line LOL.

Paul

It is Bt broadband not sky broadband

Tested over Lan as well as Wi-fi.

Ok, I disconnected all the extensions from the BTOR master box apart from the one BT put in that goes upstairs for the router. I will try and explain this.

So the master socket is a normal socket Bt put in for fibre, but connected internally is a cable that goes upstairs to another socket that the modem/router is connected, just a RJ11 connection, I think that is what they are called, not a normal BT plug.

Now when I connect the modem to the socket upstairs, it do not sync at all now, it did until disconnected it, but if I put it in the socket downstairs it syncs.

At the moment I have it all connected downstairs, but the speed is still about 2 to 3Mb/s. with nothing else connected.

so my idea here is that something is wrong at BT end, maybe the cabinet, and that while the modem will sync downstairs the extra lentgh of the cable going upstairs make it lose sync in the upstairs socket.

they now have got broadband, but very slow, I had a look in the upstairs socket, there are two wires that are not connected, but I do not think they was ever connected I am pretty sure you do not need more than four wires for broadband to work.

I am not very good at explaining things, so I hope someone can work that out
We will wait until tomorrow and see if it is better when I get home from work, if not we will get in touch with BT.

Edited by zyborg47 (Sun 05-Mar-17 17:27:42)

Photos of the insides of the Data Extension socket upstairs would help, and photos of the back of the master faceplate and the front of the interstitial filter plate if that's what is there.

My immediate thought is you have disconnected the wires from upstairs from the visible A/B terminals on the interstitial plate, causing upstairs to be dead.

Why the speed is slow in the first place is a different question.

Can you supply us line stats?

If they have a smarthub you can get pretty good stats

In reply to a post by RobertoS:

Photos of the insides of the Data Extension socket upstairs would help, and photos of the back of the master faceplate and the front of the interstitial filter plate if that's what is there.

My immediate thought is you have disconnected the wires from upstairs from the visible A/B terminals on the interstitial plate, causing upstairs to be dead.

Why the speed is slow in the first place is a different question.

The box downstairs is just a normal BT fitted FTTC/phone box, from there an extension goes up stairs to a box like this which the modem connects to. I just had a look online for wiring and there are only four wires connected anyway, so the two that is not connected, never have been as there are six wires coming into the box, but four connected.

Thanks for the help, but I think my reason of it being slow was right in the first place,there is a problem somewhere BT end.

I will phone them tonight when I get home for my neighbours.

In reply to a post by ukhardy07:

Can you supply us line stats?

If they have a smarthub you can get pretty good stats

I will have a look tonight, i could lok into their router on my laptop from here, but can nto be bothered this morning, got to go to work soon.
But I am pretty sure it is BT that is playing up, had a quick check using my tablet this morning of speed and it is still low, yes I know being wireless would make a bit of a difference, but not over 20Mb/s

I'm talking about the connection to the upstairs socket for the router to be plugged into. That is a non-standard connection inside the master, not to the back of the faceplate.

The fact that upstairs socket has stopped working suggests you may have disconnected the non-standard one and reconnected it to the faceplate. That would stop the router working upstairs.

That's why I asked for photos. Take a look inside the master. The upstairs socket should be wired to A/B terminals at the top left of the filter plate that has the FTTC socket, not to the back of the faceplate. Broadband signals do not get to the faceplate. That's what the FTTC plate does, filter them out.

2.4Ghz wireless in my home gets 13Mbps.

Wired gets 55.

5Ghz gets 55.

You'd be surprised. I doubt this is congestion, more likely poor stats or poor wifi.

In reply to a post by RobertoS:

I'm talking about the connection to the upstairs socket for the router to be plugged into. That is a non-standard connection inside the master, not to the back of the faceplate.

The fact that upstairs socket has stopped working suggests you may have disconnected the non-standard one and reconnected it to the faceplate. That would stop the router working upstairs.

That's why I asked for photos. Take a look inside the master. The upstairs socket should be wired to A/B terminals at the top left of the filter plate that has the FTTC socket, not to the back of the faceplate. Broadband signals do not get to the faceplate. That's what the FTTC plate does, filter them out.

I have not touched the master socket apart from unplugging the extension that is used for the downstairs phone.

i phoned Bt today, they said there is a problem and they will cxheck it, I looked at the home hub today as well,

Data rate is 799 / 24956
Max data rate 10892 / 22949 I presume this is what they are suppose to be getting.
Noise margin is 21.3 / 31.4 I know about this, but I never really looked at it for VDSL
Line attenuation 32.7 / 20.7 Same as above, so I do not know if that is good or not. , i would say the noise margin is pretty high

Signal attenuation 0.0 / 0.0, no idea what this is .

We will see what Bt find out, just a shame it takes nearly an hour on the phone, Plusnet is far quicker when I have a problem, i thought BT was going to stop outsourcing their customer service to other countries.

In reply to a post by ukhardy07:

2.4Ghz wireless in my home gets 13Mbps.

Wired gets 55.

5Ghz gets 55.

You'd be surprised. I doubt this is congestion, more likely poor stats or poor wifi.

when I was over my neighbours place and done a speed test on my phone to my network, i lose around 5Mb/s and my router is an old plusnet Sagem thing that is only 2.4Ghz, so the BT hub, which BT says is the best thing since sliced bread should do a better job.

anyway, Bt have admitted that there is a problem, neighbour always having problems with their broadband, maybe they should change provider.