The other point to note is that any extension wiring not sat the right side of a filter will on VDSL be giving a bridge tap, these always inject errors and eventually have a detrimental affect on the circuit.

In reply to a post by WWWombat:

In reply to a post by zyborg47:

i have just moved the home hub back upstairs and they lose about 2-3Mb/s, I presume due to the length of the extension, ADSL was never that fragile,

A very rough calculation, ignoring losses from joints ...

We should expect speeds to drop from around 80 Mbps at 300m to 25 Mbps at 1250m. That equates to a 1Mbps drop for every extra 17m of cable.

Sounds about right, as I have said it is a BT installed extension, so they can put the router upstairs, only the router cable fits it, so in theory it should be fine and any loss is normal

Myself I would drop Bt, not because of this problem, because this would have happened anyway, but because their customer service is naff, very difficult to understand what she was saying, they keeps you on the phone for far too long. I was on that phone for nearly 45 minutes and yet when I reported a fault with plusnet I was on there for less than 15, oh yes we see you have a problem, we will get it sorted and it was.
Also, Bt is way over priced.

In reply to a post by Zarjaz:

The other point to note is that any extension wiring not sat the right side of a filter will on VDSL be giving a bridge tap, these always inject errors and eventually have a detrimental affect on the circuit.

It is connected directly into the master socket, it have to be connected to the unfiltered side as the extension can only accept an RJ11. It was put in for the moden and not phones.

So a 'data extension kit' fitted by Openreach, BT or yourself maybe ?

These are fine. (As I know you already know)

You said earlier that after your disconnection of the Sky cabling then reconnection of it that the modem no longer works upstairs. That was what I was talking about earlier wrt the terminals at the master.

Have you got that sorted now so it does sync upstairs?

In reply to a post by Zarjaz:

The other point to note is that any extension wiring not sat the right side of a filter will on VDSL be giving a bridge tap, these always inject errors and eventually have a detrimental affect on the circuit.

The way it came setup was just a RJ11 cable in the front. I've kept it that way, so not a real extension socket. The RJ11 cable looks alright, I found the box and receipt from maplin in a cupboard, it was £20. It does the job for now anyways.

The way it came setup was just a RJ11 cable in the front.

So not a BT job. Does the faceplate filter have IDC terminations on the back allowing for a data extension termination ?

Myself I would drop Bt, not because of this problem, because this would have happened anyway, but because their customer service is naff, very difficult to understand what she was saying, they keeps you on the phone for far too long.

Agreed I either tweet or message higher up now. There are some very good UK based teams at BT who are genuinely the best CS I have ever experienced, dealing with all sorts from credit reference agency mistakes, ceases on my line (and getting it fixed ASAP), various faults etc. Generally speaking you only get there once you have a high level complaint, but for those of us who have got that far, if we have any further issues these same UK teams are very helpful even 1 year after the past issue.

Also, Bt is way over priced.

Depends I have BT Infinity 1 for £25.99 including Line Rental (retention deal). Standard price of £47.99 is high though. I paid Line Rental + £10 last year and £25.99 this year, to date it has never been close to standard pricing. That said, they mess up the billing 9 times out of 10, but always got it fixed.

I did a switch to VM last month and speeds were all over the place, so panned that.

Speed wise, BT are always spot on:
http://www.thinkbroadband.com/speedtest/results.html...
http://www.thinkbroadband.com/speedtest/results.html...
http://www.thinkbroadband.com/speedtest/results.html...

In reply to a post by Zarjaz:

The way it came setup was just a RJ11 cable in the front.

So not a BT job. Does the faceplate filter have IDC terminations on the back allowing for a data extension termination ?

This property doesn't even have a faceplate, standard NTE5 with a dangley filter, and RJ11 cable into this.

My max attainable is over 100Mbps, sync at 55Mbps with SNR of around 33db, hence I do not worry too much ATM.

In time I will get a filtered faceplate, and the socket relocated. BT have agreed to do it for free, I just need to setup a good route for the cabling to go, ie so it's out of sight and easy for an engineer to install. Where I want it, there's no easily external route. I plan to setup some ducting where you can just push the cable through, from where it currently enters.

Edited by ukhardy07 (Thu 09-Mar-17 11:39:58)

In reply to a post by ukhardy07:

This property doesn't even have a faceplate, standard NTE5 with a dangley filter, and RJ11 cable into this.

Uh?

The removable bit is the faceplate. I doubt if you are plugging the dangly into the test socket, or are you?