In reply to a post by RobertoS:

You said earlier that after your disconnection of the Sky cabling then reconnection of it that the modem no longer works upstairs. That was what I was talking about earlier wrt the terminals at the master.

Have you got that sorted now so it does sync upstairs?

The sky cabling was connected to an extension that was plugged into to the master box, i think the problem with the broadband was just a coincidence, it may have had a problem for a while and when I checked the net to make sure all was working after taking the sky phone cables out, I noticed it was low speed. I moved the router downstairs just to check and it worked but still slow, it only failed to sync upstairs when I plugged it back in.
It is now fine upstairs apart from a couple of Mb/s less in speed than it was downstairs after Bt fixed the fault.

In reply to a post by Zarjaz:

So a 'data extension kit' fitted by Openreach, BT or yourself maybe ?

These are fine. (As I know you already know)

so that is what they call the data extension kit? I never seen one before as everyone i know have the router/modem right next to the master phone socket.

It was put in by BTOR.

In reply to a post by RobertoS:

You said earlier that after your disconnection of the Sky cabling then reconnection of it that the modem no longer works upstairs. That was what I was talking about earlier wrt the terminals at the master.

Have you got that sorted now so it does sync upstairs?

Yes, now works fine, just a little slower than it was downstairs once Bt fixed the problem, around 24Mb/s, so much better than what they had before.

In reply to a post by ukhardy07:

Agreed I either tweet or message higher up now. There are some very good UK based teams at BT who are genuinely the best CS I have ever experienced, dealing with all sorts from credit reference agency mistakes, ceases on my line (and getting it fixed ASAP), various faults etc. Generally speaking you only get there once you have a high level complaint, but for those of us who have got that far, if we have any further issues these same UK teams are very helpful even 1 year after the past issue.

I have dealt with Bt customer service a few times over the years, including when I was with them, lose the will to live to be honest, even sky is better, Talk Talk is worse.

Depends I have BT Infinity 1 for £25.99 including Line Rental (retention deal). Standard price of £47.99 is high though. I paid Line Rental + £10 last year and £25.99 this year, to date it has never been close to standard pricing. That said, they mess up the billing 9 times out of 10, but always got it fixed.

I could not be bothered with the hassle, I do nto see m to have any problem with plusnet, I have thought about phoning them up and asking what deal they can do me, but to be honest the only one I would move to is Vodafone, because they are the only ones that are cheaper.
Not all about price I know, but TBH, plusnet is ok, but sky and BT is too expensive for me and no way would I go for Talk Talk which is no cheaper anyway.

I did a switch to VM last month and speeds were all over the place, so panned that.

I would like to try VM, sadly they are not available where I am, I used to use a wireless broadband service, I was happy on that until they had problems with too many customers, which is why I went to fibre and plusnet, i was going to go back to them once they sorted the problem, but they did not sort it out and pulled out of the broadband market which is a shame.

i would love to get off the BT network.

Speed wise, BT are always spot on:
http://www.thinkbroadband.com/speedtest/results.html...
http://www.thinkbroadband.com/speedtest/results.html...
http://www.thinkbroadband.com/speedtest/results.html...

My speed is fine for where I am with plusnet, there is no way it is going to be any better who ever I go with unless they move the cabinet closer to my house and that is not going to happen.

http://www.thinkbroadband.com/speedtest/results.html...

i know people who live up the road with other providers and they do not get this and also people who I thought live closer and do not get any better, one of them have EE, but they get awful latency and speedwise, is worse than mine.

Gone slow again, not as bad as it was, but again it fails to sync upstairs, Bt have again admitted there is a problem.

their network is falling apart, they need to get it sorted.

Sounds much more like the upstairs extension is causing problems.

Can they try out using the TEST socket for a few weeks?

In reply to a post by ukhardy07:

Sounds much more like the upstairs extension is causing problems.

Can they try out using the TEST socket for a few weeks?

BT have admitted there is a problem which is affecting speed, so I presume if there is a problem on the line and the attenuation is high again, then sticking the router on an extension is going to make the problem worse,.

It just make me realise that my thought that BT is useless is true, they are useless, network is old, they got it cheap and do not maintain i and yet get enough money from line rental to do so.

British rubbish Telecom again.

country is useless, can not do anything right.

In reply to a post by zyborg47:

It just make me realise that my thought that BT is useless is true, they are useless, network is old, they got it cheap and do not maintain i and yet get enough money from line rental to do so.

British rubbish Telecom again.

country is useless, can not do anything right.

Where did they get it cheap? And they do maintain it ...

And maybe you should blame government for stopping BT investing and developing. In the 90s BT wanted to invest in early fibre and even built two factories before they were stopped!

"country is useless, can not do anything right. "

In that case feel free to move.