Yes, but you quoted the wrong post. Oh dear...

You'd raise it with Uno who then talk with their wholesaler who talks to Openreach

(The long chain can mean that fault/fix codes get mis-interpreted and someone along chain raises a charge by mistake, so providers are good and spot this and refer it back for resolution before you see it, others just pass them on blindly.

Uno have already indicated that I shouldn't be charged. See what tomorrow brings.

Engineers have been re-tested sync and have arranged for my drive to be dug up for new telephone cable

RESULT !

When they do come, make sure you do have plenty of tea and biccies!

When I had replacement drop wires to a new pole installed, the arrived, with agreement, at 5:00 AM, the bacon rolls and coffee at 7:00 were very much appreciated.

5 am?! That's keen!

Not keen, but essential. It alleviated a 3 month delay. They actually arrived at about 4:30 as they had been on a call out to removed damaged plant after an RTA

For those interested Underground engineer said it was actually non twisted drop wire 6.

Waiting for Council Approval for dig, which I am surprised at as its private property. OR advised takes about 5 days and will advise with a date further.

In reply to a post by Banger:

Waiting for Council Approval for dig, which I am surprised at as its private property. OR advised takes about 5 days and will advise with a date further.

Being Private or not, it still required planning permission and the planning team will be from the council.

As for 5 days, you are lucky.

Where I am in London, it can take up to 3 or so months to get planning permission, and then the neighbours can object and your back to square one, mind you I live in a conservation area, so that adds more issues and is why VM cannot install in my area.

When you look at VM coverage near me our area is like a dome where time forgot LOL

So hopefully you will be lucky and it will all be done soon.

Paul