In reply to a post by derby13:

Plusnet support have now closed the case and said "I have tested your line today and can see the connection does drop out once a day or so. I know this can be frustrating but this is how the internet works"

Seriously?!

I'm not surprised. These very intermittent dropping connections are an absolute nightmare to diagnose. Openreach have very advanced test systems, I've heard it said they are the most advanced test systems in the world. However it's still hard to find a fault in the network that's minor enough to cause a resync twice a day.

In reply to a post by derby13:

Plusnet support have now closed the case and said "I have tested your line today and can see the connection does drop out once a day or so. I know this can be frustrating but this is how the internet works"

Seriously?!

I had the same issue years ago in an old place, of course when the engineer arrived, he could not see any fault as the line was not dropping in front of him, so he reported back "no fault found" which the customer (ie me) then got charged for. After around 6 engineer visits Sky simply said they could not provide me a service and asked me to change providers, they did at least remove the engineer charges. Ultimately I never got to the bottom of it despite the following (if memory serves me well):
1. Lift & Shift
2. New drop wire
3. New NTE5 and internal wiring removed
4. Different E side and D side
5. New routers

It still dropped until the day I moved.

Edited by ukhardy07 (Mon 17-Apr-17 18:50:54)