BT have access to 'super save' offers - if you cry and give off enough you'll get it much more, I know as i worked for the executive level complaints team, so just demand a super save deal, any manager/complaints agent will have access to them.

If I log in to MyBT offers I have BT Infinity 2 inc line rental for £34.99

& I currently pay £25.99 inc line rental for infinity 1.

I would keep pestering, but ultimately do not be afraid to switch.

Edited by ukhardy07 (Thu 01-Jun-17 09:33:14)

Through that offers page earlier this year I got phone and Infinity 2 for £33.49 - which was an improvement on the offer I had got via the phone in January. Seems the website offers can be better than the ones you get by default from the BT staff.

Thanks for the replies guys, I am going to call BT 1 last time and give them a chance to offer me a better deal. Otherwise it looks like I will take the plunge with PlusNet for 12months.

I am worried about moving suppliers as I am very happy with my service but the cost savings may prove to be worth it if PN is just as good.

Thanks

Just as good? Their support is perhaps a little better quality but slow to get through to. The service should be similar otherwise - you get what you pay for!

Should be fine. Just ensure you do not ask BT to cancel, as that will cease the line and prevent plusnet taking over (as there wont be a line for them to takeover).

Check the cashback sites before going with plusnet. You can get about £80-100 for signing up.

In reply to a post by BuckleZ:

BT have access to 'super save' offers - if you cry and give off enough you'll get it much more, I know as i worked for the executive level complaints team, so just demand a super save deal, any manager/complaints agent will have access to them.

I have called BT 2 more times since my last post, thinking if you get a more experienced staff member or more willing person they might be able to offer a better deal. I mentioned any Super Saver deals or if there was any management to speak to before reluctantly moving to another supplier and they said the only deals they have are the ones on the system now and there are no management deals.

The 2nd time I called the advisor mentioned PlusNets contention ratio MAY not be as good as BT's. where BT have a 50:1 ratio, it may be the case PlusNet have 150:1 for example.

I have spoken to them 3 times now and they have all quoted the best possible price for a 12 month contract at £53.99 which includes.

BT broadband infinity 2 unlimited
Line Rental and Free Weekend Calls.
BT Sport Web Access. (£5.50 approx)

In reply to a post by pernickitypedant:

Just as good? Their support is perhaps a little better quality but slow to get through to. The service should be similar otherwise - you get what you pay for!

I don't know if I have been lucky or if this is a testament to BT broadband, but support team accolades dont go far with me, as preferably the service should just work and you should not need to contact them. Thankfully never really needed to use BT support.

In reply to a post by ukhardy07:

Should be fine. Just ensure you do not ask BT to cancel, as that will cease the line and prevent plusnet taking over (as there wont be a line for them to takeover).

Yes thanks for this advice, I have picked this info up when reading another thread but its nice to know other people have this knowledge and you have taken the time to pass it on to me. Thanks

I don't know if I am asking for too much or being a tight *** but £53.99 a month when I can see deals of £31 p/m from PlusNet feels like BT are screwing me. Just don't wish to move providers and regret it.

I think you have been unlucky with your calls to retention. I call them direct near contract end.

For £47. something pence I get Phone Unlimited Weekend, caller display. Infinity 2. BT Sport, AMC on a recording box. BT Mobile Sim only 500Mb package (unlimited calls as I got in on a deal early on).

The BT TV package will incur a charge from August I believe.

I have been with BT for many decades, maybe that affects the deals you are offered, who knows!

Are you actually getting through to the Retentions team, or are you talking to the first-line support or their manager on the phone?

Only the Retentions team can go beyond the standard offers.

What the best way to get to them at BT is I don't know.

Edited by RobertoS (Tue 06-Jun-17 18:05:46)