It actually wasn't the overseas team, it was Dublin this time, in saying that I did speak to the overseas team twice today who put you on hold to investigate and then just never come back, I set for 30 mins once today on hold.

The BT hub doesn't give much info away but the TP Link router won't authenticate. It sits there trying to authenticate then gives up and repeats the process, I suspect this is what the hub is doing also.

In reply to a post by falko89:

It actually wasn't the overseas team, it was Dublin this time, in saying that I did speak to the overseas team twice today who put you on hold to investigate and then just never come back, I set for 30 mins once today on hold.

Ah ok, so you got a local person.

Well the longest I sat in the queue was for 97 mins to do with our fibre install, it was a free number and I was going no where kind of day.

Some times the over seas lot just want you off the line, so often put you on hold and never come back, hoping you give up and hang up and try again.

In reply to a post by falko89:

The BT hub doesn't give much info away but the TP Link router won't authenticate. It sits there trying to authenticate then gives up and repeats the process, I suspect this is what the hub is doing also.

Well the BT Hub does in a way, granted not very clear, but it will show if it has synced up and failed CHAPS Authentication.

The TP-Link should also show something.

If you want you can send me a paste of your logs via PM and I can take a look.

Paul

There is nothing exciting on it. The date is wrong I can only assume because it can't connect to the internet to change the date and time etc, but this is the last page.

02:30:55, 04 May. ( 5476.710000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:30:39, 04 May. ( 5460.370000) DSL is down after 0 minutes uptime
02:30:39, 04 May. ( 5460.370000) ETHoA is down after 0 minutes uptime
02:30:36, 04 May. ( 5457.520000) PPP LCP Send Termination Request [User request]
02:30:36, 04 May. ( 5457.470000) PPP LCP Send Configuration Request
02:30:33, 04 May. ( 5454.470000) PPP LCP Send Configuration Request
02:30:30, 04 May. ( 5451.420000) PPP LCP Send Configuration Request
02:30:26, 04 May. ( 5447.640000) ETHoA is up -​ VPI: 0, VCI:35
02:30:26, 04 May. ( 5447.640000) DSL is up
02:30:24, 04 May. ( 5445.930000) DSL noise margin: 28.00 dB upstream, 14.80 dB downstream
02:30:24, 04 May. ( 5445.860000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:29:56, 04 May. ( 5417.790000) DSL is down after 0 minutes uptime
02:29:56, 04 May. ( 5417.790000) ETHoA is down after 0 minutes uptime
02:29:53, 04 May. ( 5414.930000) PPP LCP Send Termination Request [User request]
02:29:51, 04 May. ( 5412.950000) PPP LCP Send Configuration Request
02:29:48, 04 May. ( 5409.950000) PPP LCP Send Configuration Request
02:29:44, 04 May. ( 5406.190000) ETHoA is up -​ VPI: 0, VCI:35
02:29:44, 04 May. ( 5406.190000) DSL is up
02:29:43, 04 May. ( 5404.490000) DSL noise margin: 27.00 dB upstream, 15.20 dB downstream
02:29:43, 04 May. ( 5404.420000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:29:26, 04 May. ( 5388.030000) DSL is down after 0 minutes uptime
02:29:26, 04 May. ( 5388.030000) ETHoA is down after 0 minutes uptime
02:29:23, 04 May. ( 5385.110000) PPP LCP Send Termination Request [User request]
02:29:20, 04 May. ( 5382.110000) PPP LCP Send Configuration Request
02:29:17, 04 May. ( 5379.110000) PPP LCP Send Configuration Request
02:29:14, 04 May. ( 5375.400000) ETHoA is up -​ VPI: 0, VCI:35
02:29:14, 04 May. ( 5375.400000) DSL is up
02:29:12, 04 May. ( 5373.680000) DSL noise margin: 28.00 dB upstream, 15.10 dB downstream
02:29:12, 04 May. ( 5373.610000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:28:11, 04 May. ( 5312.320000) DSL is down after 0 minutes uptime
02:28:11, 04 May. ( 5312.320000) ETHoA is down after 0 minutes uptime
02:28:08, 04 May. ( 5309.410000) PPP LCP Send Termination Request [User request]
02:28:06, 04 May. ( 5307.370000) PPP LCP Send Configuration Request
02:28:03, 04 May. ( 5304.370000) PPP LCP Send Configuration Request
02:28:00, 04 May. ( 5301.370000) PPP LCP Send Configuration Request
02:27:56, 04 May. ( 5297.590000) ETHoA is up -​ VPI: 0, VCI:35
02:27:56, 04 May. ( 5297.590000) DSL is up
02:27:54, 04 May. ( 5295.880000) DSL noise margin: 28.00 dB upstream, 14.50 dB downstream
02:27:54, 04 May. ( 5295.810000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:27:21, 04 May. ( 5262.470000) DSL is down after 0 minutes uptime
02:27:21, 04 May. ( 5262.470000) ETHoA is down after 0 minutes uptime
02:27:18, 04 May. ( 5259.640000) PPP LCP Send Termination Request [User request]
02:27:16, 04 May. ( 5257.630000) PPP LCP Send Configuration Request
02:27:13, 04 May. ( 5254.630000) PPP LCP Send Configuration Request
02:27:09, 04 May. ( 5250.940000) ETHoA is up -​ VPI: 0, VCI:35
02:27:09, 04 May. ( 5250.940000) DSL is up
02:27:07, 04 May. ( 5249.240000) DSL noise margin: 27.00 dB upstream, 14.90 dB downstream
02:27:07, 04 May. ( 5249.160000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:26:42, 04 May. ( 5224.080000) DSL is down after 0 minutes uptime
02:26:42, 04 May. ( 5224.080000) ETHoA is down after 0 minutes uptime
02:26:39, 04 May. ( 5221.240000) PPP LCP Send Termination Request [User request]
02:26:39, 04 May. ( 5221.230000) PPP LCP Send Configuration Request
02:26:36, 04 May. ( 5218.230000) PPP LCP Send Configuration Request
02:26:33, 04 May. ( 5215.100000) PPP LCP Send Configuration Request
02:26:30, 04 May. ( 5211.380000) ETHoA is up -​ VPI: 0, VCI:35
02:26:30, 04 May. ( 5211.380000) DSL is up
02:26:28, 04 May. ( 5209.670000) DSL noise margin: 27.00 dB upstream, 15.20 dB downstream
02:26:28, 04 May. ( 5209.600000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
02:26:15, 04 May. ( 5196.320000) DSL is down after 0 minutes uptime
02:26:15, 04 May. ( 5196.320000) ETHoA is down after 0 minutes uptime
02:26:12, 04 May. ( 5193.480000) PPP LCP Send Termination Request [User request]
02:26:12, 04 May. ( 5193.480000) PPP LCP Send Configuration Request
02:26:09, 04 May. ( 5190.480000) PPP LCP Send Configuration Request
02:26:06, 04 May. ( 5187.480000) PPP LCP Send Configuration Request
02:26:02, 04 May. ( 5183.690000) ETHoA is up -​ VPI: 0, VCI:35
02:26:02, 04 May. ( 5183.690000) DSL is up
02:26:00, 04 May. ( 5181.990000) DSL noise margin: 27.00 dB upstream, 15.30 dB downstream
02:26:00, 04 May. ( 5181.920000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
01:05:47, 04 May. <<<<<<<<<<<<<<<<<<<< Limit of wan log >>>>>>>>>>>>>>>>>>>>

ETHoA is up -&#8203; VPI: 0, VCI:35

Should be vpi 0 vci 38

I thought that but thats on the hub, it can't be changed I dont think. It is 38 on my TP Link

Can you post a similar log from the TPLink?

1970-01-01 00:01:41 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 217.43.105.90> <ms-dns1 213.120.234.6> <ms-dns2 213.120.234
1970-01-01 00:01:41 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 217.43.105.90> <ms-dns1 213.120.234.6> <ms-dns2 213.120.234
1970-01-01 00:01:41 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 217.43.105.90> <ms-dns1 213.120.234.6> <ms-dns2 213.120.234
1970-01-01 00:01:41 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0xe9 <addr 217.41.165.186>]
1970-01-01 00:01:41 [6] PPP: ppp0 sent [IPCP ConfAck id=0xe9 <addr 217.41.165.186>]
1970-01-01 00:01:51 [5] System: DSL link down
1970-01-01 00:01:51 [3] PPP: ppp0 User request
1970-01-01 00:01:51 [3] PPP: ppp0 LCP down
1970-01-01 00:01:51 [4] PPP: ppp0 LCP down
1970-01-01 00:01:51 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "User request"]
1970-01-01 00:01:57 [3] PPP: ppp0 User request
1970-01-01 00:01:57 [3] PPP: ppp0 User request
1970-01-01 00:01:57 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
1970-01-01 00:01:58 [3] PPP: ppp0
1970-01-01 00:02:24 [5] System: DSL training G.994
1970-01-01 00:02:28 [5] System: DSL training G.992 started
1970-01-01 00:02:30 [5] System: DSL training G.992 channel analysis
1970-01-01 00:02:35 [5] System: DSL link up
1970-01-01 00:02:38 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000deb)]
1970-01-01 00:02:43 [6] PPP: ppp0 sent [PADI Host-Uniq(0x00000deb)]
1970-01-01 00:02:43 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xcda8cba0>]
1970-01-01 00:02:43 [6] PPP: ppp0 rcvd [LCP ConfReq id=0xc6 <mru 1492> <auth chap MD5> <magic 0x3d658300>]
1970-01-01 00:02:43 [6] PPP: ppp0 sent [LCP ConfAck id=0xc6 <mru 1492> <auth chap MD5> <magic 0x3d658300>]
1970-01-01 00:02:43 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0xcda8cba0>]
1970-01-01 00:02:43 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xcda8cba0]
1970-01-01 00:02:43 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x3d658300]
1970-01-01 00:02:43 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x6 <88056fb7dff0b5767a20602e03e9a3fb>, name = "ERX13.Manchester3"]
1970-01-01 00:02:43 [6] PPP: ppp0 sent [CHAP Response id=0x6 <aa1245e30d0f79fab2a397c6dee392b5>, name = "homehub@btbroadband.
1970-01-01 00:02:44 [6] PPP: ppp0 rcvd [CHAP Success id=0x6 ""]
1970-01-01 00:02:44 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
1970-01-01 00:02:44 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 217.43.105.251> <ms-dns1 213.120.234.46> <ms-dns2 213.120.2
1970-01-01 00:02:44 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 217.43.105.251> <ms-dns1 213.120.234.46> <ms-dns2 213.120.2
1970-01-01 00:02:44 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 217.43.105.251> <ms-dns1 213.120.234.46> <ms-dns2 213.120.2
1970-01-01 00:02:44 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x16 <addr 217.41.165.186>]
1970-01-01 00:02:44 [6] PPP: ppp0 sent [IPCP ConfAck id=0x16 <addr 217.41.165.186>]
2017-06-27 18:15:51 [5] System: DSL link down

Looks like you have some type of BT ADSL connected to your line.

I thought the username is [email protected] ?

It is yeah, the log cut that off for some reason. Sod it, I think I'm gonna have to wait for BT. It baffles everyone this.

What VPI/VCI have you set on the TP-Link?

If you have used the 0/35 copied from the BT Hub, try 0/38, as that is the normal number.