I did use 38, If you Google ETHoA is up -​ VPI: 0, VCI:35 that seems to be what the hub sets ETHoA at

What about the other settings? Should be

Connection type: PPPoA

VPI: 0

VCI: 38

Encapsulating Type: VC MUX

Modulation: ADSL2+ G.992.5

Sod it, I think I'm gonna have to wait for BT. It baffles everyone this.

Nope, it's an exchange fault, like I said a few days back.

Shame Retails CS have handled your fault so badly.

In reply to a post by falko89:

There is nothing exciting on it. The date is wrong I can only assume because it can't connect to the internet to change the date and time etc, but this is the last page.

Its the first page of logs we need from the BT Hub, new logs are inserted at the start, if you get me.

But lets see what BT says Friday.

Paul

Edited by PaulKirby (Wed 28-Jun-17 01:45:33)

Right guys had an engineer arrive unannounced this afternoon. He checked everything in the house and put on a new faceplate. He said it is definitely not a fault in the house. He checked various things with his equipment and said its an exchange fault as you guys said. I said well can you just not go around and fix it at the exchange, I mean to walk from my house to the exchange would take less than 2 mins, Oh no he said it needs to be booked in, you need to ring BT. I phoned BT and the plonker more or less said I was telling lies and went over the usual resetting the hub etc, he wasn't gonna take the engineers word than there is no fault in the house. In the end he said it would be fixed before 5pm tomorrow. So we'll just have to wait and see,

This doesn't sound right ??

I wonder if this was a CDTA task the buffoons had raised ..... ? What of Fridays appointment, does it still stand ?

I phoned about all this, CS said its referred to a boost engineer??? What does he do? And he is working on it at the moment, they said they can do it remotely? Yes, as far as I know, Fridays still stands.

In reply to a post by falko89:

Right guys had an engineer arrive unannounced this afternoon.

Hmm, is that instead of the Friday appointment?

In reply to a post by falko89:

He checked everything in the house and put on a new faceplate.

That is standard, was he a Boost Engineer?

In reply to a post by falko89:

He said it is definitely not a fault in the house.
He checked various things with his equipment and said its an exchange fault as you guys said.

Well it did point to it being an issue at the exchange due to what was and wasn't working.

In reply to a post by falko89:

I said well can you just not go around and fix it at the exchange, I mean to walk from my house to the exchange would take less than 2 mins, Oh no he said it needs to be booked in, you need to ring BT.

You would think that, 5 times here an engineer needed to do some work at the exchange, 3 times they was lucky and a fellow worker had the keys for my exchange, 2 times they had to book in to get access to our exchange.
So it does happen, but this was a while back and things might of changed nowadays.

In reply to a post by falko89:

I phoned BT and the plonker more or less said I was telling lies and went over the usual resetting the hub etc, he wasn't gonna take the engineers word than there is no fault in the house.
In the end he said it would be fixed before 5pm tomorrow. So we'll just have to wait and see,

Yeah, was the BT plonker an overseas team?

I ask this due to when I had a Boost Engineer come here to get the most out of the connection here, replaced the entire NTE5A Socket etc.
And when it came to reset the line the overseas guy just refused to reset the line, even I had to talk to the overseas guy and he just refused to issue a reset.
The boost engineer ended up phoning his manager to issue the reset of the line.

So yeah I believe you on that one.

Lets hope its all works then.

Paul

In reply to a post by falko89:

I phoned about all this, CS said its referred to a boost engineer??? What does he do? And he is working on it at the moment, they said they can do it remotely? Yes, as far as I know, Fridays still stands.

Ah, you just answered one of my questions in my other reply.

They are normally sent free of charge if you haven't already had one, they try and get the most out of your connection and also keep it stable.

As for doing it remotely, in your case that would be difficult LOL.
Also they replaced your NTE5A Master Socket, did you get the NTE5C (latest version) ?

Hope Fridays appointment still stands, just in case its not back up tomorrow.

Paul

Yes he was overseas, Any time you're put through to India/Pakistan you know you're screwed.

Todays engineer was the standard Joe I believe, its now in the hands of a boost engineer.

But we'll wait and see.