Trying to order FTTC.....

I'm moving into a new property which is in a non cabled area so it's BT only.

There is a BT openreach NTE5 with a landline number written on it but the line is dead and the BT postcode checker has no mention of FTTC at all, just ADSL - yet Sky and PlusNet say on their checker FTTC is available.

I'm looking at ordering with Uno because I don't particularly want a 12 month contract - so how do I get them to place an FTTC order if BT say no.

I'm pretty sure I know which cab feeds my home and it's definitely got FTTC.

Try the BT address checker http://www.dslchecker.bt.com/adsl/ADSLChecker.addres...

Checker says FTTC is available, 40-60Mb range by the looks.

The building has multiple lines running into it. How will they know / how do I tell them what line to activate?

You don't say anything about the line. You just order by full postal address, not just the building address. The circuit ID I believe is stored in the records and can be reactivated by software.

AIUI, if necessary an engineer with access to the property can put a signal on the line from the master socket and find it at the cabinet, but I don't think that will be needed.

There�s any number of combinations of how a line install might get done, and it�s not really worth fretting over which path will be used ... pick your voice provider, give them your full address, order, and they�ll take it from there.

In reply to a post by wolvesmad:

I'm pretty sure I know which cab feeds my home and it's definitely got FTTC.

I had the same problem moving in here. The address was listed as a bronze address (ie unserviced by BT, but in the PAF), even though there were BT sockets. I guess VM had been in use for a while.

With Plusnet, the order went through in a not-quite-confirmed fashion. The first result was a survey, which caused data to be put into the checker 2 days later, including the FTTC estimates. Then Plusnet could set the rest of the order up.

Unfortunately, the survey got the cab identity wrong, so things fell apart when the engineers turned up ... but that's a whole different story.

I did a bit of investigating and found the BT line had been snipped in the roof.

Trying to order BT Broadband, they were adamant the line could be re-enabled and an engineer visit was not needed, although the line had been cut.

Unfortunately TalkTalk kept saying fiber was not available so I managed to place an order for a new line with PlusNet, on a 40/2 service.

Will the BT OR engineer run a new line and fit a VDSL faceplate as standard or will they just splice / join the old disconnected line?

The pole is the other side of a busy main road.......

If the current cable is ok and there is enough slack then I would guess they would just splice in - can't see them running a new cable unless they need to. And if they do need to then I would guess it will not be just a single guy as I can't believe they could run cable over a main road without either specialist equipment or closing the road (I would assume the latter).

In reply to a post by wolvesmad:

Unfortunately TalkTalk kept saying fiber was not available so I managed to place an order for a new line with PlusNet, on a 40/2 service.

It's will be 40/10 not 40/2

There are 8 overhead lines coming into the building, 2 I know are dead so hopefully they can use one of those.

Will the OR engineer fit a filtered VDSL NTE?