In reply to a post by Zarjaz:

Often the additional bandwidth of FTTC can mask such things.... or maybe they replaced something on the lights ?

Probably the former rather than the latter, as the Council is cash strapped

Another possibility is that the exchange is about 100 m away on the other side of the park and lights, so it might have been the EO to AIO move that got rid of the noise.You can guess far better than I.

My FTTC connectionis pretty impressive. HG612 stats are:

Stats recorded 13 Dec 2017 08:23:28

DSLAM/MSAN type:        	BDCM:0xa48c / v0xa48c
Modem/router firmware:  	AnnexA version - A2pv6C038m.d24j
DSL mode:               	VDSL2 Profile 17a
Status:                 	Showtime
Uptime:                 	189 days 16 hours 50 min 28 sec
Resyncs:                	0 (since 13 Dec 2017 06:03:26)
			
				Downstream	Upstream
Line attenuation (dB):  	9.6		0.0
Signal attenuation (dB):	Not available on VDSL2		
Connection speed (kbps):	79999		19999    <<<<<<<<<<<<<<< !!
SNR margin (dB):        	17.2		19.5
Power (dBm):            	13.9		-7.8
Interleave depth:       	16		1
INP:                    	48.00		0
G.INP:                  	Enabled		Not enabled
Vectoring status:       	5 (VECT_UNCONFIGURED)		

RSCorr/RS (%):          	0.0027		5.5167
RSUnCorr/RS (%):        	0.0000		0.0000
ES/hour:                	0		1.70

Attainable is 120220 / 33248. I wish!

There is obviously some noise, but the connection is pretty good.

I wonder what I would get with G.FAST, not that it will be coming anytime soon for AIO cabinets.

In reply to a post by Zarjaz:

Electrical equipment, can sometimes emit signals in the same frequency range as ADSL/VDSL causing a variety of problems .... this is often referred to as REIN.

Poorly produced Christmas lights have a history of causing problems. Though in your case it sounds unlikely.

Thanks. I'll have a peek into my neighbours window

Would interference from electrical stuff like this not cause the router to disconnect? In my case the router sits there happily thinking it's still connected.

In reply to a post by awontroba:

In reply to a post by Zarjaz:

Often the additional bandwidth of FTTC can mask such things.... or maybe they replaced something on the lights ?

Probably the former rather than the latter, as the Council is cash strapped

Another possibility is that the exchange is about 100 m away on the other side of the park and lights, so it might have been the EO to AIO move that got rid of the noise.You can guess far better than I.

My FTTC connectionis pretty impressive. HG612 stats are:

Stats recorded 13 Dec 2017 08:23:28

DSLAM/MSAN type:        	BDCM:0xa48c / v0xa48c
Modem/router firmware:  	AnnexA version - A2pv6C038m.d24j
DSL mode:               	VDSL2 Profile 17a
Status:                 	Showtime
Uptime:                 	189 days 16 hours 50 min 28 sec
Resyncs:                	0 (since 13 Dec 2017 06:03:26)
			
				Downstream	Upstream
Line attenuation (dB):  	9.6		0.0
Signal attenuation (dB):	Not available on VDSL2		
Connection speed (kbps):	79999		19999    <<<<<<<<<<<<<<< !!
SNR margin (dB):        	17.2		19.5
Power (dBm):            	13.9		-7.8
Interleave depth:       	16		1
INP:                    	48.00		0
G.INP:                  	Enabled		Not enabled
Vectoring status:       	5 (VECT_UNCONFIGURED)		

RSCorr/RS (%):          	0.0027		5.5167
RSUnCorr/RS (%):        	0.0000		0.0000
ES/hour:                	0		1.70

Attainable is 120220 / 33248. I wish!

There is obviously some noise, but the connection is pretty good.

I wonder what I would get with G.FAST, not that it will be coming anytime soon for AIO cabinets.

Do you know if you can get detailed stats like that from a Sky hub router?

It depends how close you are to the �source� of the problem.

You are around the same attenuation as my line at home, but your max attainable is higher than mine, so likely more crosstalk on mine ... all good though.

I, for one, don�t know about stats from a Sky router .... http://192.168.1.1 at a guess, with a username of sky and a password of admin is how I think you used to get into their routers ... once there, I�m unsure of how much info is visible.

Ask on the Sky part of the forum maybe ?

No more detail is available than what the posters has already posted I believe (from memory of Sky Hub)

When it goes like this try pinging an IP address to see what happens, if that is ok by pinging by name has issues then suggests something on the DNS side is awry.

One possibility is the Sky Parental Controls, so many have them switched on at the basic block malware, but if that control goes flaky it may be adding delay, so suggest logging into the Sky online account and turning the parental controls to a total off temporarily.

In reply to a post by MrSaffron:

No more detail is available than what the posters has already posted I believe (from memory of Sky Hub)

When it goes like this try pinging an IP address to see what happens, if that is ok by pinging by name has issues then suggests something on the DNS side is awry.

One possibility is the Sky Parental Controls, so many have them switched on at the basic block malware, but if that control goes flaky it may be adding delay, so suggest logging into the Sky online account and turning the parental controls to a total off temporarily.

Of course it's all working fine now, so pinging by name or IP address both work. I'll wait until another bad session and try the ping test.

True. The shield could have gone weird, so I'll turn that off too.

Ta.

There is a video at http://helpforum.sky.com/t5/Fibre/How-to-find-your-R... which may help. I know nothing about current Sky routers, other than the Hub Q is supposed to be much better than the Hub.

Long ago I had Sky ADSL, and had an experience with them which resulted in my swearing off Sky comms for life. Throughput locally became very poor. Their help desk knew that the cause was the backhaul from the exchange, but were instructed not to reveal this, instead having customers uselessly and repetitively checking and testing their connections for the months that the problem existed.

I shifted to Be, and jumped ship for BT Business on hearing that Sky were taking over Be. Sky were the worst ISP I have ever encountered, closely followed by BT Business, who make BT Retail look like paragons of excellence.

I have had it with BT Retail and Plusnet too (for different reasons), and moving my geographically separate pair of FTTC connections to the reassuringly expensive and well reputed AAISP.

Cheap ISPs are fine when all is working, but generally dreadful when something goes wrong. Pile it high, sell it cheap, hope it works - which it will for most. For those with problems, some will scream and shout, others stick it out till contract end, and there are always more mugs joining up.

Bad experiences with NTL mean that I won't touch Virgin either. Vodafone's poor mobile phone support put me off their broadband too.

Yes, if the router won't let you change DNS, then you'll need to do it on each device.

Not sure if Sky hijack the DNS ports and reroute requests regardless of DNS server requested.

If you've set your own DNS in a PC, say, then any demand for a DNS lookup on the PC will result in a IP addy. By the time the packets get the router there's only raw IP addys & there's nowt for the Sky DNS to look up.