I was just looking for any tips and pitfalls to avoid in case someone had some useful info.
Thanks anyway...

Now listen!

I missed another quote out of that post. You don't seem to realise what you are saying.

In reply to a post by b4dger:

No numbers are being retained from another address.

In reply to a post by b4dger:

No number is being transferred from any existing property.

In summary, you don't want to keep the number at the new address. You don't want to transfer your relative's current number to the new address. But

In reply to a post by b4dger:

Once the house sale completes I would like to move the existing phone number to Zen

I asked for clarification and you made it even more confusing. What existing number do you want to move to Zen? Not the one at either address so what on earth are you talking about?

In reply to a post by b4dger:

I was just looking for any tips and pitfalls to avoid in case someone had some useful info.
Thanks anyway...

OK. This is what I'd do:

Forget about what the current residents at the address have, it's irrelevant and more than likely will be ceased when they leave or shortly afterwards (if they have any sense) and guaranteed to complicate your discussions with your providers.

As you want to have line rental and broadband service with different providers, it complicates matters slightly but not excessively.

Contact your chosen line rental provider (Zen) and request a new line at the new address (don't mention anything about the existing service there). Ask for a simultaneous provide code.

Contact your chosen ISP (Freeola) and order a broadband service and supply them the simultaneous provide code.

That's it! Provided that you've given enough notice then both orders should be tied together and provided simultaneously!

Should the move-in date change, I'm lead to believe that if you've ordered a FTTC service then that will be the leading order (Freeola) however if it's ADSL then the line rental order will lead things (Zen) so you'd need to contact the correct provider to rearrange the installation depending upon what broadband service you've chosen.

HTH,


Neil.

Thanks, that's helpful. I'll try that.

Drat! I forgot the SIM provide!

I was more trying to work out what the "I would like to move the existing phone number to Zen" was about, and which number was meant.

It seems to have been a red herring and neither number is required. A new one is fine.

Edited by RobertoS (Fri 09-Feb-18 15:48:59)

Doh! It all depends upon how you read it - I hope I've got it right for b4dger. Essentially my take on it is: forget about what they've already got, that's theirs to worry about. Let the ISP/Openreach worry about how to implement the new order (be it on a new pair if the existing circuit hasn't been ceased by the previous owners or on the existing pair if it has been ceased)!

I've had to do a number of simultaneous provides for work and have successfully been able to hold off installations by just contacting the leading provider when there have been access issues to the property.

I've also successfully taken over a line (with broadband) in a property that was installed by the previous occupant (with their consent) but that's not the usual way of doing things.

You have the best solution. The thread title and the transferring of the (unspecified which but Sky implied) number to Zen were major mind-blockers.

It's a bog-standard new address setup with two suppliers. The Sky issue is irrelevant, that number not required, the relative's current number not required, and the current line and broadband supplier(s) apparently different again and irrelevant.

A load of fuss over nothing, with only your SIM provide suggestion of (supreme) relevance.

Thanks for the kind words Bob. Nice to know that something from my day job has actually proved useful!

Now to go polish my halo!

In reply to a post by RobertoS:

It's a bog-standard new address setup with two suppliers. The Sky issue is irrelevant...

It's not quite like that actually!

As the current number/line is with SKY I can't use BT based checkers to check availability and with Zen (the only provider I've tested) I can't look at signing up for a new service as both line NUMBER and post code is required. If I change my test to a current BT based number the system lets me proceed.

The thread seems to have a hostile feel to it - I'm sorry if I've been unable to make my query clearer for some people. I think I'll leave it now...

What Bob said is correct. It's just a new simultaneous provide.

Zen's web site (https://www.zen.co.uk/yourhome/phone/) only appears to cater for transferring an existing line to them. You don't want to do that - just ignore the fact that there's already a line there and forget the number that's on the existing line as it'll just confuse matters (that's for the existing owners to worry about).

I'd suggest calling Zen and telling them that you want a new line installed, give them the address and they should be able to confirm that it's possible. If you're placing the order, don't forget to ask for the simultaneous provide code. You'll have to pay for the installation, even if they actually use the existing pair.

Edited by zeb99 (Fri 09-Feb-18 17:32:59)