No, I think it was middle to end of last year it got announced but with 18 month implementation.

https://www.thinkbroadband.com/news/7868-fault-compe...

November 2017 with 15 months to implement, but even if a retailer has not automated the amounts provide a guide you use when chasing up compensation

In the OP�s case he seems to say the CP admit not raising the fault correctly ....

does/will this scheme mean automatic compo from the CP ... Openreach cannot be expected to compensate for a no show when the task hasn�t even been raised with them.

In the end these issues will tie up more staff at CP/Openreach as they squabble who�s gonna pay for what rather than actually providing customer service.

Believe the rules are about compensation from the retailer, what happens with Openreach/retailer interface is of no concern of consumer.

The Ofcom stats that have different fault performance for DSL operators who all use Openreach suggest to some extent retail provider is a big factor

The firsr noshow was apparently due to BT CS logging it on the wrong system.

The 2nd noshow ive no idea the reason.

Well OR fixed the fault eventually. Then today they were doing work on my uncles cabinet and since then he cannot make or recieve calls. BT line test says there is a fault on the line and they will get an engineer out. So it all starts again

Fault on the line the same day the cabinet was open for some unknown work? Coincidence possibly

You may find https://www.moneysavingexpert.com/shopping/delivery-... helpful.