Connected but intermittant access

Been struggling with a Sky fibre connection at home where the router never looses its connection but often when surfing the web all connected kit flags up "no connection to server" yet router shows connection light and in settings. Classic scenario is to read thru a page of info and click for more only to find the tab icon revolving. Pulling the router lead until it flags up a lost connection achieves the same as rebooting in that a fresh connection is made, otherwise there can be a 10second to several minutes wait if you just sit there letting it "return". Problem occurs intermittantly and randomly.

Eventually contacted sky and an Openreach linesman checked all his side finding no fault with the exception that the router showed high noise on the line but it did produce a pass on their test equipment. The linesman being unable to delve into the fibre side at the exchange had leave it there and sky admit the noise level is higher than normal but as the system is working they are not keen to order a fibre engineer to check that side (200m to fibre cabinet and 5miles to Basingstoke exchange )

Now there is a recent development in that two BT connections at work in rural locations nearby are also "lagging"- one I solely use daily, 5mbps ADSL to Monk Sherborne exchange and this also keeps the connection but the service drifts off the same as the sky home. The other site a BT 10mbps fibre is fed from a rural fibre cabinet and back to the Sherfield on Loddon exchange, this is also experiencing the same "lagging" as I term it.

All sites have a mixture of wifi and lan connections as at first the culprit seemed to be a wifi issue but all 3 sites lan connections have ruled this out

Is this just a local issue seeing as all 3 exchanges are all next to one another or is this something we are going to see more of as bandwidth issues become ever greater?

How are you connecting to the Sky router?

When you have 'no connection to server' are you able to access the web interface on the sky router?

Thinking about this logically, three separate exchanges, two different ISP�s, two different technology types ....

... the common link here is your equipment you are taking from site to site.

In reply to a post by MrSaffron:

How are you connecting to the Sky router?

When you have 'no connection to server' are you able to access the web interface on the sky router?

Both wifi & LAN

Able to access the sky router ok both wired & wifi when the no connection to server issue happens.

(SKY did sent a new data lead (!) and a new router to try before the linesman from openreach appointment and as happens the server connection issue never happened while he was there! It never helped the 22-23dbs line noise either. )

Edited by deleted (Thu 12-Apr-18 13:28:01)

In reply to a post by Zarjaz:

Thinking about this logically, three separate exchanges, two different ISP�s, two different technology types ....

... the common link here is your equipment you are taking from site to site.

At all 3 sites there are already equipment there and some hard wired & some wifi so ruling that theory out.

But you can follow my thinking ... for all three sites to have the same issue, then there must be so common factor.

Routers do not report a line noise figure, but a SNR Margin.

What are the full stats for the connection (connection speed, attenuation and margins) and post a link to a speed test done on https://www.thinkbroadbandcom/speedtest

Stalls like this where it seems the xDSL connection stays running is often a symptom of delays in DNS lookups, or others also using the connection e.g. mobile phone doing large upload which impacts on those trying to download at the same time.

In reply to a post by MrSaffron:

Routers do not report a line noise figure, but a SNR Margin.

What are the full stats for the connection (connection speed, attenuation and margins) and post a link to a speed test done on https://www.thinkbroadbandcom/speedtest

Stalls like this where it seems the xDSL connection stays running is often a symptom of delays in DNS lookups, or others also using the connection e.g. mobile phone doing large upload which impacts on those trying to download at the same time.

Well sky mentioned "noise".............................!





Router Statistics
System Up Time: 597:58:05
Port ____Status____TxPkts______RxPkts______CollisionPkts______Tx b/s____Rx b/s___Up Time
WAN____MER _____28441353___82411200 ____0_______________3010_____1080___ 231:28:24
LAN____Up_______25564170___6221902_____31______________5090_____4557____597:58:05
WLAN___Up______ 48768536___26224303 ____0______________618840____14637___597:57:30

Broadband Link ____Downstream___Upstream
Connection Speed__40000 kbps_____9999 kbps
Line Attenuation____9.1 dB_________0.0 dB
Noise Margin_______21.9 dB________22.22 dB

Typical useless response from ISP support, you have very high noise margins (which is a good thing) because you are on a very short line. I guess the FTTC cabinet is just outside your door. You could easily get higher speeds on your line if you upgrade to a higher speed service (80/20). As for your intermittent access I cannot offer any advice, but there is certainly nothing wrong with the speed of your connection.

The router is also reporting 230 hour up time for the WAN connection, so around 9 days and no issues with the speed test a good one for a full sync 40/10 product