I have today 2nd July taken the trouble to write ( I prefer writing to an email) to the Managing Director, BT Correspondence Centre, Durhan DH 98 1 BT asking for an explanation..

Historically BT increase their prices in September each year and this year appears to be no different. As a private company answerable to its shareholders this is its right so unless a mass of BT shareholders stand up at the next AGM and object to this policy I doubt that it will change.

BT phone and broadband Ts&Cs

Will the charges increase?
We may increase the charges at any time. Read clauses 20 and 21 of these terms and conditions for more details. If you change a service, you'll pay the charge for the new service from the day we agree it starts.

How much notice will I get if you increase the charges?
We'll tell you before we put the charges up. If we increase any of the core charges shown in your order confirmation, or make any other changes which put you in a significantly worse position, we'll let you end a service without having to pay the higher amount or a charge for leaving early.

Will a service change?
It's important you realise that we may change a service (including the equipment and service features), the charges and the terms and conditions of the agreement at any time (even during the minimum term).

In some cases we'll tell you first. If the change puts you in a significantly worse position, you'll be able to end the agreement without paying fees for leaving early.

You may also be able to change a service by contacting us.

Have posted recorded delivery letter this afternoon, 2nd July, address as indicated in previous post.
As far as Terms and Conditions goes.
I HAVE NEVER received any terms and conditions to read as indicted.
My agreement with BT was made over the telephone.
The spokesperson stated the price and THAT THE PRICE WOULD INCREASE IN 18 MONTHS TIME.
THERE WAS NO MENTION OF ANY OTHER PRICE INCREASE PRIOR TO THIS.
Hence my initial post.

I don't know what Ts&Cs they go through on the phone - but as it stands either you have been mis-sold in which case you could move on without penalty or the Ts&Cs stand in which case you could move on without penalty.

If the agent told you the price wouldn't change then they need re-education as that is not the BT Ts&Cs.

And the short is that with the rules around price rises you can move without penalty without having to go through writing letters

If the aim of the letter is to get BT to honour the price you signed up to for the full 18 months, which won't happen.

One provider does fixed price guarantee services - TalkTalk only if millions move to them is it likely that other providers will follow suit.

TalkTalk like the fixed price system as it is reducing churn

So you entered into a contract with BT over the phone without first having read or viewed and advert setting out the offer? Any advert would almost certainly mentioned that there were conditions. Nevertheless as has been mentioned repeatedly in this thread you can terminate your contract without penalty. As both Andrew and myself have also mentioned move to TalkTalk if you want a fixed price connection for the duration of the contract. TalkTalk alone offer this.

Reason for letter was as stated, asking for AN EXPLANATION of the their PRICE INCREASE.
Two call centre spokespeople COULD not give a reason.
I have no interest in any statement from BT regarding their prices NOW or in the FUTURE.
'Once bitten etc,etc'.
Have been looking for another supplier.
Have a deadline of 30 days from their email of 26th June 2018 to leave without cost.

You're wasting your time and money. Do you ask the same question of your water company, your local council, your baker, butcher or candlestick maker?

May I suggest that in future you check the terms and conditions especially when buying an on-going service either on line or on the phone.

Oddly my Price Rise email may have got bounced by Go Daddy, as I only received the forwarded email to my gmail account.

At the bottom of the letter it says

If you want to leave and you're within your minimum contract term, you'll need to call us within 30 days from the date of this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider). We won't charge you for any increase in price during that time.


Thank you for choosing us � and we hope you continue to get the best out of our services.

The thing to remember - if BT are putting their prices up it is a fair chance other ISPs will do the same to remain competitive..

In reply to a post by blfamily:

The thing to remember - if BT are putting their prices up it is a fair chance other ISPs will do the same to remain competitive..

LOL

They would improve their competitiveness by not raising their prices. By raising them they maintain their competitive position and increase their profit per customer.

In most retail trading in the UK, gaining customers at a lower profit per customer generally increases total profit .